Account Manager

The Account Manager serves as the primary point of contact for assigned customers, ensuring smooth coordination of shipments from booking through delivery. This role requires strong relationship management, operational coordination, and problem-solving skills to support customer needs while maintaining profitable and efficient transportation solutions.

The Account Manager develops and maintains strong customer relationships by understanding client needs, Trailer Bridge service capabilities, and pricing structures. This role also requires close collaboration with internal teams to coordinate logistics operations and deliver excellent customer service in a fast-paced, high-volume transportation environment.

Essential Functions:

• Serve as the primary point of contact for assigned customers and manage accounts from order placement through delivery.
• Develop and maintain strong relationships with customers to support long-term business partnerships.
• Follow up regularly with existing customers to maintain and grow business opportunities.
• Identify and qualify new opportunities within existing accounts and assist with rate quotations.
• Manage bookings from origin to destination and coordinate shipment movement with internal logistics and operations teams.
• Coordinate equipment availability, dispatch functions, and shipment tracing.
• Provide customers with shipment updates, sailing schedules, container status, routing, and equipment availability.
• Facilitate documentation and required regulatory compliance related to shipments.
• Respond promptly and professionally to customer inquiries via phone, email, or customer portals.
• Research and resolve shipment, documentation, and billing issues in a timely manner.
• Conduct root cause analysis when problems occur and recommend solutions to prevent recurrence.
• Maintain positive working relationships with customers, vendors, and internal teams.
• Monitor and manage customer account balances and assist with resolving outstanding invoices.
• Produce and analyze reports related to bookings, sales activity, and account aging.
• Ensure pricing structures support profitability while meeting customer expectations.
• Assist in developing and maintaining a strong, creditworthy customer base.
• Identify opportunities to improve operational efficiency and cost savings for both customers and Trailer Bridge.
• Participate in the Account Manager Development Program (9 Block Growth Plan) to support professional growth.

Qualifications:

• Bilingual (English & Spanish)- Preferred
• 2-3 years of experience in transportation, logistics, account management, sales, or a related field preferred
• Bachelor's degree preferred, or equivalent relevant work experience
• Strong customer service and relationship management experience
• Strong communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Microsoft Excel and Outlook proficiency

A few Benefits we currently offer:

• Medical, Dental & Vison Coverage
• Mental Health Coverage
• 401k, Life Insurance, Short- & Long-Term Disability Insurance
• Health Savings Account & Flexible Spending Account
• Generous PTO Plan & Paid Holidays
• Class Pass Credits
• Opportunity for internal career advancement
• Mentorship & Leadership Development Programs

EEO/AA Institution. Protected veterans and individuals with disabilities encouraged to apply