Consultant Sales & Service

Consultant, Sales and Service

Jacksonville State University, Jacksonville, AL – On Site

Playfly Sports is looking for a Consultant, Sales and Service to join our team in Jacksonville, AL. Consultants act as the primary liaison between our current client base and the Collegiate Athletics Department, responsible for renewing and growing all season ticket accounts and generating new business through upselling, cross‑selling, and referrals. The role is primarily outbound phone driven, supplemented with email marketing, face‑to‑face presentations, and in‑arena tours.

Additional duties include handling all inbound communication, conducting onsite and offsite appointments, and attending season‑ticket member events for all ticketed university athletics sporting events.

• Sell ticketed sports including football and men’s and women’s basketball, and a full menu of products
• Perform stadium tours, on‑site presentations, outbound calls, and service inbound calls for all ticketed sports
• Meet or exceed sales goals while providing superior customer service
• Grow the sales portfolio continuously by attracting additional business leads
• Manage and retain a large account base of premium seating, season‑ticket members, and group sales clients
• Facilitate season‑ticket member upgrades and additional seat requests
• Set and execute out‑of‑office and arena‑tour appointments to grow relationships and revenue within the current fan base
• Maintain records of prospects and customers within the ticketing database
• Make a minimum of 30 connections (conversations) with fans daily
• Contact local businesses and individuals via phone, in‑person appointments and networking events to sell season tickets, corporate, partial plans, and group ticket plans
• Be accountable for outbound sales activity (executed/scheduled) and daily goals
• Work home games and season‑ticket member events, performing various ticket sales and service duties throughout the game
• Provide exceptional customer service to fans
• Perform sales and relationship‑cultivation phone calls, text messages, emails with season‑ticket holders, sponsors, businesses, individuals, groups, and prospective buyers
• Service the inbound ticket sales phone line to answer general fan questions and sell ticket packages
• Utilize strategic ticketing programs, promotions, and sales strategies to generate season‑ticket revenue
• Execute season‑ticket retention programs and build relationships with assigned season‑ticket holders
• Other job‑related duties as assigned

• Bachelor’s degree preferred but not required
• Experience with ticketing software and CRM program preferred
• Experience with Ticket Return software and Hub Spot CRM a plus but not required
• Experience in ticket sales preferred but not required
• Previous customer service or retail sales experience and a genuine desire to help people
• Computer proficient (Microsoft Word, Excel, Outlook) and detail‑oriented
• Excellent communication, presentation, and listening skills
• Ability to work well with others and comfortable taking initiative
• Ability to encourage collaboration, flexibility, equity, and inclusion that enables colleagues to contribute to their full potential
• Ability to work nights and weekends when needed

• Availability to work outside typical office hours including nights and weekends as needed
• The work is sedentary in nature
• Walking, standing, bending, and carrying of light office items required
• The work is typically performed in an adequately lighted and climate‑controlled office environment
• May require occasional travel

Playfly Sports is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations to people with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact

Playfly Sports affirms equal employment opportunities for all applicants and employees regardless of race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. No discrimination will occur on the basis of a disability. The employer is required to notify applicants of their rights pursuant to federal employment laws.

We do not sponsor employment visas for this role.