Member Experience Center Outbound Sales Rep

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22 days ago Requisition

Role:
As an Outbound Sales Representative, the primary responsibility will be to generate and qualify leads, engage potential customers, and close sales deals. This staff member will play a crucial role in promoting and selling products or services, meeting and exceeding sales targets, and contributing to the overall growth and success of the company.

• Initiate outbound calls to prospective customers with the goal of introducing products or services.
• Effectively communicate product features, benefits, and unique selling propositions to include consumer loans, auto, unsecured, and others.
• Make referrals to business partners for additional products including mortgages, investment referrals, etc.
• Qualify leads by understanding customer needs, budget constraints, and decision‑making processes.

• Establish and maintain strong relationships with potential customers.
• Address customer inquiries and concerns promptly and professionally.
• Provide accurate information and guidance to assist customers in making informed decisions.
• Work towards achieving and exceeding sales targets.
• Close sales deals and finalize contracts with customers.
• Collaborate with the sales team and management to ensure a smooth handover of accounts.
• Utilize various lead generation tools, databases, and platforms to build a robust pipeline.
• Provide member centric compliant sale solutions aligning with Global Sales Principles.
• Effectively sell ancillary products including credit life and disability, gap and MRC.

• EXPERIENCE:
  
  A minimum of one year up to three years of similar or related experience, including preparatory experience.
• EDUCATION/CERTIFICATIONS/LICENSES:
  High school diploma or equivalent; bachelor’s degree in business or related field is a plus. Previous experience in sales or customer service roles beneficial.

• Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization.
• Proven experience in outbound sales or telemarketing.
• Strong communication and interpersonal skills.
• Excellent negotiation and persuasion abilities.
• Familiarity with sales techniques and customer relationship management (CRM) software.
• Goal‑oriented with a focus on achieving and exceeding sales targets.
• Ability to adapt to changing priorities and thrive in a fast‑paced environment.

Community First is an Equal Opportunity Employer.