Territory Supervisor​/Customer Retention

Harness the power of your sales/customer success skills and join a global industry leader that can offer you excellent benefits, room for great career growth, and a flexible daytime Monday – Friday schedule. Spend your days visiting client sites and being “boots on the ground” building deep, lasting relationships with existing suppliers to ensure satisfaction, stop customer loss, and protect route volume.

Make your mark with a company that values you, invests in your future, and is constantly growing!

Darling Ingredients is seeking a Territory Supervisor to join their team based out of the Jacksonville, FL area.

If you have at least 3+ years of experience in a customer-facing role such as account management, customer success, field service, or a route-based business focused on retention, and your high school diploma or equivalent, Darling wants to hear from you!

In this role, you will be primarily responsible for the retention and service excellence of independent raw material accounts within an assigned territory. The Territory Supervisor serves as the primary customer advocate and problem-solver in the field. This position supports strategic growth by gathering market intelligence, collaborating closely with Account Executives on new business opportunities, and acting on their own new business opportunities as appropriate when in the field.

• Excellent Benefits – Including medical, dental, vision, 401k plan with company match, paid time off, paid holidays, car allowance, and more!
• Advancement opportunities – We strongly believe in promoting from within and are always looking for key players motivated to advance throughout the organization! There are endless opportunities for career growth, especially if you are open to relocate to other facilities or even want to be a part of the corporate team.
• Daytime M-F schedule with some Flexibility
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  Typical hours are regular business hours M-F, with some freedom and flexibility in scheduling around your client site visits. However, some additional hours may be required based on business needs.
• Competitive compensation
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  Salary based upon your background and experience.
• Incredible Stability – With over 140 years in business, Darling Ingredients is the global leader in rendering services and continues to grow. Enjoy a bright, stable future in a recession proof industry.

• Serves as the primary, local point of contact for independent (non-branded) accounts, building trust and rapport as the “face” of the assigned operations region.
• Builds and maintains strong, long-term relationships through regular, proactive site visits and communication to ensure customer satisfaction and retention.
• Acts as a customer advocate, providing a quick and effective personal response to resolve service issues, answer questions, and manage escalations.
• Utilizes company data (e.g., customer engagement center reports, zero volume service requests, cancellation data) to proactively engage at-risk customers and identify win-back opportunities.
• Conducts periodic account reviews to confirm service satisfaction, discuss needs, and reinforce the value proposition.
• Gathers and reports on competitor activity, pricing, and strategies to provide timely market intelligence to management.
• Works collaboratively with Transportation Supervisors and routing operations to ensure efficient, reliable, and timely service for all customers in the territory.
• Coordinates with local operations and sales to support the container service/refurbishment program, ensuring equipment meets customer needs and company standards.
• Documents service issues, competitor intelligence, equipment needs, and account updates in company systems to ensure clear communication and follow-through.
• Reviews Service Record Reports for accuracy and to identify potential service discrepancies or opportunities for customer engagement.
• Collaborates with the General Manager, Office Manager, and other operational staff to ensure smooth, customer-centric operations.
• Identifies and secures new, organic business opportunities that arise from an established market presence and strong…