Inside Sales Representative - Jacksonville, FL

World Electric is part of the Sonepar family of brands, a global leader in electrical distribution. We provide electrical products and services across Florida and Georgia and are looking for an Inside Sales Representative to support our growing customer base.

Full Time

As an Inside Sales Representative, you will ensure customer satisfaction by processing orders, coordinating internal functions, and maintaining profitability across product lines.

• Receive calls from customers to explain product or service offerings.
• Quote prices and use sales skills to complete purchases.
• Make outbound calls to follow up on previous quotes.
• Secure and place orders, arrange delivery dates, and schedule pickups.
• Record names, addresses, purchases, and responses of solicited prospects.
• Collaborate with outside sales and management to maintain account satisfaction.
• Work with shipping departments to arrange special delivery circumstances.
• Prepare and analyze reports on sales activities, including expediting.
• Source products for special and direct non‑stock customer orders.
• Assemble all information necessary for a customer quotation and prepare quotations.
• Provide appropriate reporting information to sales management and outside sales teams.
• Follow up after sending quotes.

• Adjust complaints concerning billing or service, and refer service failures to designated departments for investigation.
• Ensure customer returns are handled in accordance with company policy.

• Two‑year certificate/degree from college or technical school; or
• Six months to two years of related experience and/or training; or
• Equivalent combination of education and experience.

• Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals.
• Write routine reports and correspondence.
• Speak effectively before groups of customers or employees.
• Interact with customers in a responsive manner over the telephone and in person.
• Handle difficult customer situations with diplomacy.
• Resolve problems involving several concrete variables in standardized situations.
• Calculate figures and amounts such as discounts, commissions, and percentages; apply basic algebra and geometry.
• Apply common sense to carry out instructions furnished in written, oral, or diagram form.
• Demonstrate entrepreneurial and assertive behavior with experience, skills, and attitude to meet company market share and revenue goals.
• Experience utilizing digital sales tools (job management, quotes, sales tracking, and related web capabilities).

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition reimbursement
• Opportunity to become a shareholder
• Employer‑paid short‑ and long‑term disability
• Employer‑paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or any other category protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, or to receive all benefits and privileges of employment, please call 843‑745‑2420 or email recruiting@sonepar‑