Specialty SALES Associate- Fragrances & Cosmetics FLEX

Job Description – SPECIALTY SALES ASSOCIATE – Fragrances & Cosmetics FLEX (260002DT)

Seasonal position ends on January 2, 2027

Job Summary:

As a Specialty Sales Associate you will be the face of our company. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. Through specialty knowledge you will directly assist customers and help them recognize the need for our products and services. You must be capable of learning about what we sell and be able to articulate our purpose in an educational, insightful, and professional manner.

A positive and outgoing nature that enjoys serving others and making a positive impact on the organization is required.

260002DT

Jacksonville

Jacksonville

Pay Range: $15.00 up to $20.80

• Customer Service – Proactively engage and make a connection with customers, ask questions and listen to customer needs, direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, STAR card.
• Provide premier customer service, cooperate and build positive inclusive and respectful relationships, take accountability for actions and outcomes.
• Uses specific knowledge to demonstrate product features and provide comparisons with similar products.
• When selling clothing or military uniforms may be required to take upper and lower body measurements for ensuring proper fit of tailored articles.
• Organization – Maintaining store appearance.
• Sales – Cross‑selling products, knowing store layout, making suggestions to customers on latest trends and current promotions based on individual needs, upselling products, learning product features, keeping up with latest trends, leveraging company tools and technology to confidently provide product knowledge specs.
• Using a point‑of‑sales system: processing cash exchanges, discounts, gift cards, credit cards, debit cards, cash handling, counting money and returning accurate amounts.
• Completing various forms of paperwork, reports, and reconciliation.
• May handle special order merchandise requests including ordering, tracking, and providing updates to customers.
• Inventory – Keeper of merchandise; complete all inventory processes and ensure merchandise is properly checked in and accurately ticketed; may participate in periodic inventories.
• Dependability – Adherence to assigned work schedule, accurate and complete follow‑through on work assignments.
• Other duties as assigned.

• Product Knowledge – In‑depth technical knowledge of how products work, warranties, and ability to compare products by features.
• Experience – 1–2 years of retail or relevant work experience required; 6 months of product‑specific experience required.
• Communication Skills – Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals; effective telephone etiquette.
• Mathematical Skills – Basic math functions such as addition, subtraction, multiplication, and division; use of calculator to calculate percentages and ratios.
• Reasoning Ability – Ability to multi‑task while attending to customers and remain flexible to the needs of the business; work as part of a team and take initiative independently of direct supervision; problem‑solve customer needs.

This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs and up to 50 lbs in some departments. Work is typically performed indoors but may be assigned outdoors depending on location.

Enthusiastic, friendly, and energetic with a desire to provide outstanding service.

Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.

6 months of responsible experience in clerical office or retail sales store work of any kind.

Graduation from a full 4‑year or senior high school or possession of a General Education Development (GED) certificate may be substituted for the experience requirements.