Mobile Associate, Store in Store - Retail Sales | Bilingual Spanish

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package, including annual stock grant, employee stock purchase plan, 401(k) and access to free, year‑round money coaches.

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, engage customers in a high‑traffic environment, and build and deepen customer relationships through meaningful interactions.

• Proactively engage a broad range of customers in a highly‑traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T‑Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and the onboarding process, identify customer needs, and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to remain customer‑ready at all times.
• Build customer rapport, trust, and loyalty; exceed customer expectations; proactively reach out to potential customers; follow up; capture referrals; manage Be Back processes; and perform price overrides for specialty offers specific to National Retail.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred (Preferred)

• Coaching (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Needs Identification (Required)
• Customer Service (Required)
• Leadership (Required)
• Product Knowledge (Required)
• Relationship Building (Required)
• Sales (Required)
• Sales Techniques (Required)

• At least 18 years of age
• Legally authorized to work in the United States

No

No

No

$18.00, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. After training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn at least $20 per hour inclusive of base pay and incentives.

Full‑time and part‑time employees have access to the same benefits when eligible, including medical, dental, and vision insurance, flexible spending account, 401(k), employee stock grants and purchase plan, paid time off, paid holidays, parental leave, family building benefits, backup care, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D, accident, life, disability, and long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.