Leasing Consultant - RISE at Glen Kernan Park Job Jacksonville area,Florida USA,Sales

The Leasing/Sales Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a key point of contact for prospective residents, guiding them through the leasing process with professionalism and a deep understanding of the community’s lifestyle offering. The Sales Consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices.

Responsibilities include lead management, CRM utilization, data analysis, event support, and collaboration with the Lifestyle Coordinator to enhance resident engagement. The Sales Consultant upholds Greystar’s professional standards and ethical expectations while delivering exceptional service to residents, prospects, and guests.

Key Responsibilities

Perform all sales and leasing activities to achieve revenue and occupancy goals by greeting and qualifying prospects, conducting property tours, showing apartments, continuing the relationship with prospects, processing applications, credit screening, background checks, preparing the lease and move‑in package, and ensuring a smooth resident move‑in and lease signing.

Collect all pertinent information from prospective residents at move‑in and record as appropriate.

Stay informed about current market and competitor conditions, collaborate with teams, develop and implement short‑ and long‑term marketing plans, and follow the property’s policies related to concessions, specials, and other programs.

Design and execute marketing activities and events to drive traffic to the property, including resident referral and employer outreach programs, internet marketing tools, and specialty programs.

Use the on‑site property management software to track availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic information, and review and analyze data.

Ensure that the property and show units meet standards for show quality by daily inspecting the tour path, communicating maintenance needs, merchandising units, and preparing the leasing office.

Follow up with prospects and new residents within 24 hours to ensure satisfaction through e‑mail, thank‑you notes, cards, or telephone calls.

Support the lease renewal program by preparing renewal letters, contacting residents, and ensuring documents are signed and implemented on time, following the AA renewal playbook.

Respond quickly and courteously to resident and client/owner concerns and questions, taking prompt action to solve problems and document requests.

Demonstrate customer service skills by treating all individuals with respect, answering questions, and addressing maintenance complaints sensitively.

Attend community and networking events, align with local associations, and participate in outreach marketing to generate referrals and new business leads.

Complete financial, administrative, and other reports and analyses, and perform other duties as assigned.

Assist the Lifestyle Coordinator by attending and assisting with event setup as required.

Basic Knowledge & Qualifications

High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred.
1–3 years minimum of relevant experience in sales, marketing, internet, and customer service background.
Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, explain apartment features, and answer questions.
Mathematical skills necessary to process sales conversions.
Ability to apply sales skills, such as generating leads, conducting presentations, qualifying prospects, and closing.

Specialized Skills

Must have all licenses and/or certifications required by state and local jurisdictions.
Valid driver’s license to drive a golf cart on property.
Proficiency in word processing, spreadsheets, property management applications, and database management programs.
Proficiency and fluency in using the internet for marketing, advertising, and sales.
Ability to adapt to specific markets and…