More jobs:
Program Manager, Key Accounts
Job in
Jacksonville, Duval County, Florida, 32290, USA
Listed on 2026-09-07
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-07
Job specializations:
-
Sales
Client Relationship Management, Account Manager -
Customer Service/HelpDesk
Client Relationship Management, Account Manager
Job Description & How to Apply Below
- Provide exceptional customer service to large accounts
- Handle after-hours calls and bid work
- Conduct site visits and waste audits
- Address safety concerns
- Manage highly transactional accounts
- Establish and maintain a high level of customer satisfaction
- Communicate with customers and resolve unique customer issues
- Increase revenue and profitability through retention plans that improve customer service and/or profitability
- Match WM services with customer needs using knowledge of customers, pricing, and competition
- Communicate pricing and service strategies
- Proactively engage other WM business opportunities and refer internally as appropriate
- Propose customer solutions compliant with local, state, and federal regulations
- Update and secure customer service agreements
- Use WM sales productivity software tools, including the Prospect and Customer Database, Proposal Program, and Pricing Tools
- Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
- 2 years of relationship management experience in environmental, waste or related service industry in addition to education requirement
- Must have, or be willing to obtain, a REAL TSA-approved alternative if required to travel by air or access federal property
Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction, compliance with regulations, and revenue growth through strategic solutions.
Highest-signal resume keywords- Customer Service Excellence
- Relationship Management
- Waste Audits
- Sales Productivity Software
- Regulatory Compliance
- Customer Service
- Relationship Management
- Waste Audits
- Revenue Growth Strategies
- Proposal Development
- Pricing Strategies
- Account Management
- Customer Solutions
- Safety Compliance
- Transactional Account Management
- Communication
- Problem Solving
- Customer Engagement
- Conflict Resolution
- Proactive Engagement
- REAL
- TSA-Approved Alternative
- Environmental Services
- Waste Management
- Customer Satisfaction
- Service Industry
- Federal Regulations
- Sales Productivity Software
- Prospect and Customer Database
- Proposal Program
- Pricing Tools
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