Security Monitoring Coordinator - Bilingual Spanish Preferred

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Full Time Clerical Jacksonville, FL, US

Salary Range: $17.00 To $21.00 Hourly

Security Monitoring Coordinator
- Bilingual Spanish Preferred

Pay Range: $17.00–$21.00 per hour, based on shift assignment and bilingual proficiency, plus performance incentives.

Join the Safe Touch Security Team!

Are you someone who stays calm under pressure, enjoys helping people, and can confidently manage multiple tasks at once? Safe Touch Security is looking for Security Monitoring Coordinators to join our Jacksonville-based monitoring team.

These are on-site call center roles located at our Jacksonville, Florida headquarters.

Security Monitoring Coordinators help protect homes, businesses, and communities by monitoring alarm activity, assisting customers, coordinating emergency response when needed, and supporting gated community access. Every shift is different, making this an excellent opportunity for individuals who thrive in a fast-paced customer service environment.

We especially encourage bilingual English/Spanish candidates to apply for our 2nd shift openings.

What You'll Do

• Monitor and respond to alarm signals, emergency notifications, and live video activity.
• Contact customers, emergency contacts, and emergency responders when alarms are received.
• Perform remote security checks, gate access management, and virtual security services.
• Answer inbound and outbound customer calls regarding alarms, gate access, and general support.
• Document alarm activity, customer interactions, and dispatch actions accurately.
• Assist customers with basic alarm system functions, including arming, disarming, and resetting systems.
• Monitor multiple systems simultaneously while prioritizing urgent situations.
• Follow established procedures to help keep customers safe.
• Participate in ongoing training and support additional responsibilities as needed.

What We're Looking For

• High school diploma or equivalent.
• Minimum of one year of experience in customer service, dispatch, call center, alarm monitoring, emergency communications, or another fast-paced service environment.
• Strong communication and problem‑solving skills.
• Ability to multitask while remaining calm and professional.
• Comfortable using computers and learning new software applications.
• Dependable, detail‑oriented, and able to work both independently and as part of a team.
• Ability to work 2nd shift, weekends, holidays, and other scheduled shifts as needed.
• Spanish/English bilingual skills are strongly preferred.
• Ability to pass a background check and drug screening.

Preferred Experience

• Experience with alarm monitoring, dispatch, customer service, access control, or surveillance systems.
• Previous experience in a monitoring center, emergency communications, dispatch, 911 call center, or similar environment is a plus.

Core Work Hours & Compensation

• First Shift: 7:00 AM – 3:30 PM ($17.00/hour)
• Second Shift: 3:00 PM – 11:30 PM ($18.00/hour)
• Tenth Shift: 11:00 PM – 7:30 AM ($20.00/hour)
• Bilingual Differential: +$1.00/hour
• Schedules include weekends and some holidays; employees receive consecutive days off.

Why Join Safe Touch?

• Competitive pay
• 401(k) with match
• Paid time off and holidays
• Opportunities for professional development and growth

Safe Touch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.