Technician, Field Svc II

Printer Field Service Technician, II

Canon U.S.A., Inc. – Jacksonville, Florida, United States – Full‑time.

Job  
• 1 opening
• Field Service
•

Location:

Jacksonville, FL

• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain a working knowledge of multiple product groups, including basic troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate on‑site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Provide direction to less experienced technicians and support overall service quality.
• Resolve escalated technical and customer service‑related issues for any requested territory.

• HS Diploma, GED, or equivalent experience required with 1 to 2 years of related experience.
• Basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license, acceptable driving record, and willingness to travel.
• Capability to work in a 24/7 environment, including shift work and on‑call rotations.
• Willingness to obtain necessary security and/or other clearances required by customers.
• Physical capability to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Hourly rate: $21.50–$30.75. Eligible for a transportation allowance.

Benefits include medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

You must be legally authorized to work in the United States. The Company does not sponsor visas. All applicants must reside in the United States at the time of hire.