Service Technician IV

Job Type: Contract

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company's products include washing equipment, cooking equipment (ovens, ranges, broilers), refrigeration equipment (refrigerators, freezers, prep tables), food processing equipment (slicers, mixers, scales), and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in the industry to support our global customers with highly specialized technicians and best‑in‑class supply chain procedures.

The company was incorporated in 2001 and is based in Troy, Ohio.

• Primary point of contact for key customer accounts, including service‐related issues.
• Assists with onboarding, training, and development of new Service/Repair Technicians.
• Routinely plans, leads, and executes complex technical projects including installations and turn‑key projects.
• Diagnose and repair software errors, failures, and malfunctions in electronic food equipment.
• Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plan and lead more advanced installs as needed.
• Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or time and material basis.
• Interpret and follow schematic diagrams.
• Demonstrate advanced knowledge of sequence of operations for multiple operating modes.
• Knowledge of state specific and federal regulations related to combustion emissions.
• Complete and document preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment.
• Implement and support standard operating procedures outlined in Hobart service safety manuals and programs.
• Promote branch and organization financial objectives by providing quality customer experience and generating leads.
• Support new product introduction.
• Maintain current organization, industry, and equipment knowledge.
• Responsible for assigned company assets including vehicle, tools, and inventory.
• Follow company safe driving and other applicable policies.

The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED and 7+ years of food equipment service experience and/or 4+ years of HVACR service experience.

• Associate’s degree or Vocational Certificate preferred.
• Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred.

• Position/Location dependent. Industry certification is highly desirable.
• Accredited Certified Technician (CFESA, NATE, Hobart).
• EPA Certification.

• Mechanical Aptitude:
  Demonstrates advanced knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g., basic hand tools, reading and following service manuals, gauges, meters).
• Customer Service – Utilizes various interpersonal styles, communication methods, and problem‑solving skills to positively assist and influence customers.
• Safety at Work – Observe and practice all safety and security procedures (PPE, safety training, etc.).

To perform the job successfully, an individual should demonstrate the following competencies.

• Ability to read and interpret standard service manuals, mechanical diagrams, and understand parts stocking and identification methods, practices, and procedures.
• Understanding basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions).
• Compile and summarize data for supervisor or branch manager to assist in creating customer‑focused…