Window Installation Manager

Position

Experience Manager – Full Time

Monday – Friday (Full Time)

• Culture people love – Top 10 Best Place to Work for 4 years in a row
• Time to recharge – paid time off plus six paid holidays
• Health & Peace of Mind – medical, dental, vision, and life insurance
• Company growth – over 60% of leaders promoted from within
• Monthly vehicle allowance & fuel card for personal vehicle, if applicable

• Oversee all personnel involved in installation processes, including hiring, interviewing, performance evaluation, and terminations when necessary.
• Perform service and repair work on previously installed products and complete technical measurements for upcoming installations.
• Work directly with homeowners to resolve installation or service issues, while ensuring all installation personnel consistently deliver signature service, exceptional craftsmanship, and adherence to company standards.
• Maintain compliance with all regulatory procedures affecting installation and service operations.
• Lead safety initiatives to ensure all installation practices meet company and regulatory requirements.
• Partner with the local supply chain team to secure materials needed to complete jobs efficiently.
• Drive homeowner delight through proactive communication, on-site audits, and continuous improvement of processes based on survey and review feedback.
• Supervise installation associates, providing performance guidance, open communication, and timely support for team concerns.
• Manage in-house installers and independent contractors, including selection, contracting, training, and capacity planning.
• Identify, document, and expedite resolution of outstanding project items, including final inspections and account balance processing.

• At least 1yr of Window/Door Installation Experience.
• At least 1yr of Conducting Technical Measures Required for Installation.
• At least 1yr of Customer Service Experience and Conflict Resolution Skills.
• At least 2yrs of Construction/Home Improvement Industry Experience.
• Prior Managerial/Leadership Experience is Preferred.
• Knowledge of applicable building codes and construction techniques.
• Basic computer skills and Microsoft Office proficiency.
• Basic financial knowledge (P&L Statements).
• Must be willing to undergo a criminal background check.
• Must be willing to undergo a pre-employment drug screening.
• Must have a valid driver's license and clean driving record.
• This Company Participates in E-Verify.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.