Lead Fiber Optic Service Technician

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Full Time Jacksonville, FL, US

The Lead Fiber Optic Service Technician is responsible for leading field installation and service activities while performing advanced troubleshooting, maintenance, repair, testing, and installation of electrical and fiber optic systems. This individual serves as the technical leader on job sites, ensuring projects are completed safely, efficiently, and in accordance with company standards and customer expectations.

The Lead Technician provides day-to-day direction to field technicians, oversees fiber installation, fusion splicing, testing, and documentation, and serves as the primary technical resource for complex service issues. While this role does not involve designing electrical or fiber systems, the Lead Technician identifies and reports design deficiencies and recommends solutions to improve system performance and reliability.

• Lead field crews on fiber optic installation, service, maintenance, and repair projects.
• Independently install fiber optic cable in both Inside Plant (ISP) and Outside Plant (OSP) environments.
• Perform advanced fiber termination, fusion splicing, cable restoration, and connector installation.
• Conduct fiber testing, troubleshooting, and certification using OTDRs, light source/power meters, visual fault locators, and other industry-standard testing equipment.
• Install and maintain fiber enclosures, patch panels, splice cases, and related fiber infrastructure.
• Troubleshoot, diagnose, and repair electrical and fiber optic systems in the field.
• Read and interpret fiber optic drawings, splice diagrams, blueprints, electrical schematics, specifications, and project documentation.
• Coordinate daily job activities and ensure work is completed safely, efficiently, and according to project schedules.
• Mentor, train, and support Service Technicians and apprentice technicians in installation techniques, troubleshooting, and best practices.
• Perform quality control inspections to ensure installations meet company standards and customer specifications.
• Respond to emergency service requests and provide technical leadership during critical service events.
• Accurately complete service reports, testing documentation, material usage, and project closeout documentation.
• Communicate effectively with customers, project managers, supervisors, and other trades to ensure successful project execution.
• Ensure compliance with OSHA regulations, company safety policies, and industry standards.
• Perform other duties as assigned.

• Leads by example while promoting professionalism, accountability, and teamwork.
• Provides coaching, mentoring, and technical guidance to field personnel.
• Makes sound decisions under pressure and effectively resolves field challenges.
• Builds a culture of safety, quality, and continuous improvement.

• Takes ownership of project execution and team performance.
• Holds self and others accountable for quality workmanship, safety, and productivity.
• Ensures work is completed accurately, on schedule, and within customer expectations.

The Lead Fiber Optic Service Technician builds strong customer relationships by providing expert technical support, maintaining clear communication, and delivering high-quality service. This individual proactively identifies opportunities to improve customer satisfaction while representing Norlee Group with professionalism and integrity.

• Responds quickly to changing priorities and customer needs.
• Demonstrates confidence in solving complex technical problems.
• Maintains composure and professionalism in demanding situations.
• Takes initiative to improve processes and field operations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and abilities required.

The ideal candidate will have five or more years of experience…