Service Technician

Responsibilities

• As a Service Technician, you’ll play a critical role in delivering exceptional service and reliable door solutions to our customers.
• You will diagnose, troubleshoot, repair, and upgrade a variety of sliding, swinging, and rotating doors while ensuring excellent customer satisfaction.
• Perform planned maintenance, break‑fix repair, and upgrades of automated pedestrian doors at customer locations.
• Diagnose and troubleshoot issues involving electro‑mechanical devices, electrical circuits, and relay logic.
• Work with aluminum frames, glazing materials, hardware, and low‑voltage wiring.
• Maintain professional communication with customers, end‑users, and contractors, providing exceptional service at every interaction.
• Participate in training programs.
• Participate in on‑call rotations after certification and training.
• Safety:
  Perform physically demanding tasks, including lifting, positioning, and installing door components weighing up to 110 pounds (with lifting aids) on an occasional basis, with or without reasonable accommodation; climbing ladders, kneeling, driving and working in various positions as required.

• Mechanical aptitude with experience in repairing electro‑mechanical devices.
• Must meet the minimum age requirement of 21 due to job‑related responsibilities.
• Must be able to successfully obtain AAADM certification within six (6) months of employment and maintain certification as required.
• Knowledge of basic electrical circuits and low‑voltage (120v) wiring (access control systems a plus).
• Experience in glazing, storefronts, aluminum frames, and hardware (preferred).
• Valid driver’s license and a good driving record.
• High commitment to safety, customer satisfaction, and teamwork.
• Ability to lift, bend, and use power tools effectively.

Demonstrates expertise in diagnosing and repairing electro‑mechanical devices, with a strong focus on customer satisfaction and safety. Proficient in working with low‑voltage wiring, aluminum frames, and performing maintenance on automated pedestrian doors.