Lead Service Technician

Position Summary

The Lead Service Technician is responsible for inspecting, maintaining, troubleshooting, and repairing electrical systems and equipment in the field. This role responds to service requests, performs routine and emergency repairs, supports equipment upgrades, and identifies and reports potential system design issues to ensure safe, reliable, and efficient equipment operation.

Must be flexible to work some night shifts as needed.

• Troubleshoot, diagnose, and repair electrical systems and equipment in the field.
• Respond to service calls, including emergency and on-call requests, in a fast-paced environment.
• Perform routine maintenance, equipment upgrades, and corrective repairs.
• Read and interpret electrical schematics, blueprints, specifications, and technical documents.
• Accurately document service activities, materials, training, and expenses using electronic work order systems.
• Complete and close out electronic work orders in a timely and accurate manner, ensuring all job details, parts used, and labor hours are properly recorded.
• Maintain clear communication with the department manager regarding field activities and service issues.
• Communicate directly and professionally with customers to explain diagnoses, repair options, and completed work in clear, understandable terms.
• Educate customers on equipment operation, electrical system maintenance, and safety practices.
• Identify and report potential electrical system design or performance issues.
• Perform other duties as assigned.

• Ensures Accountability: Takes ownership of responsibilities, follows through on commitments, and maintains accountability for decisions and results.
• Customer Focus: Understands customer needs, provides reliable and high-quality solutions, and builds positive, long-term customer relationships through clear, professional communication.
• Action Oriented: Takes initiative, responds effectively to challenges, and demonstrates a proactive, solutions-focused approach.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The ideal candidate will have a minimum of three years of combined experience in residential, commercial, and repair work, or possess equivalent relevant experience. Completion of an accredited electrical apprenticeship program is preferred. Candidates should have demonstrated experience troubleshooting electrical systems and equipment, diagnosing issues efficiently, and implementing effective repairs. Prior experience communicating directly with customers — explaining technical issues, repair options, and job outcomes in a clear and professional manner — is highly valued.

Familiarity with electronic work order systems for documenting job details, parts, and labor is also preferred. Candidates must be capable of managing multiple tasks efficiently, including handling materials and organizing job site needs. A valid, clean driver's license is essential for travel to various job sites. Strong written and verbal communication skills are required, along with proven experience using hand and power tools, soldering equipment, and fault-testing instruments.

A solid understanding of the National Electrical Code (NEC) and applicable building codes is also necessary for success in this role.

The successful candidate must possess strong verbal and written communication skills. They should be able to express ideas…