Controls Service Technician

Certified Control Systems is a strategic independent Dealer Partner of Automated Logic Corporation that for over two decades has been providing innovative, intuitive products for the building automation industry. Our new WebCTRL server based software was built from the ground up around open protocol web technologies and uses the limitless potential of your Intranet or Internet. Automated Logic's I/O Hardware® has been consistently recognized throughout the industry for its superior performance, design and reliability.

Combined with our working relationships with industry leaders in complementary products such as Belimo, Building Automation Products, Inc. and Veris Industries, Certified Control Systems is able to offer the very best for our valued customers on every project.

Job Title:

Controls Technician

Department:
Service

Supervised by:
Field Service Manager

Supervises:
Apprentices

Coordinates with:
Service Managers, Service Technicians, Project Managers and Service Administrators, and Application Engineers

Certified Control Systems seeks a BAS Controls Service Technician to be responsible for commissioning and maintaining customer systems that use pneumatic, electrical, and hvac controls. The Technician will perform testing, programming, commissioning, and servicing of BAS systems and maintain positive customer relationships.

• Initiate and maintain positive customer relationships with all existing customers and potential new customers.
• Maintain a standard inventory of parts and tools on vehicle for use in the performance of work.
• Maintain an adequate supply of service invoices for recording performance of service work and parts used or sold.
• Maintain service vehicles in good, safe operating condition, attending to normal servicing and reporting to Manager if and when major repairs or reconditioning are deemed necessary.
• Attend promptly to service calls dispatched through Service Administrators.
• Perform service, maintenance and repair work efficiently.
• Complete the documentation of the service call on a Service Invoice as per company policy.
• Return all required paperwork to the Service Department at designated times and assist office personnel with any questions they may have regarding it.
• Maintain an accurate record of time spent on customer jobs, as well as any non-billable time.
• Take advantage of all training opportunities to enhance technical/professional skills and knowledge.
• Be available for scheduled on call status and after hours calls.

• Have a High School Diploma or equivalent.
• Two years experience as a Technician desired.
• Be enrolled in or have completed HVAC or Electrical Apprenticeship Program preferred.

• Ability to identify and prioritize deficiencies with customers’ controls systems
• Demonstrate high mechanical aptitude.
• Good written and verbal communications skills.
• Knowledge of good customer service techniques.
• Congenial personality and a helpful attitude.
• Physical activities of standing, balancing, climbing stairs and ladders, walking and lifting of weights of 50 lbs or more are required in daily performance of job. Use of upper extremities required for forward and overhead reaching, pushing and pulling, and material handling.
• Use of torso and lower extremities required for kneeling, crawling, stooping, twisting, and squatting.

• Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.
• In the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific…