Service Dispatcher

Certified Air Contractors has served Northeast Florida and South Georgia since 1976.

Now as a division of EMCOR Services MSI (MSI), they continue to provide full-service mechanical and HVAC solutions for an array of clients and facilities, including commercial, warehouse and distribution, healthcare, hospitality, educational, and municipalities.

Certified Air Contractors is a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than 45 years of service under our belt, Certified Air Contractors continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems.

Certified Air Contractors seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.

We are a Drug Free Workplace and an Equal Opportunity Employer.

Job Title: Service Dispatcher

Department: Service

FLSA Status: Hourly

Reports to: General Manager

Coordinates With: Customers, Service Technicians, Service Staff

Salary: Commensurate with experience + Benefits

• Assigns Service Technician work orders, orders material parts, records time off
• Informs Service Technicians what assignments need to be completed at each job
• Organizes the Service Technician’s work load, issues and approves purchase orders
• Coordinates services resources. Orders materials, lines up subcontractors and inventories tools.
• Inputs project location into system. Verifies account set-up, active, site, and to bill customer.
• Generates work order documents, dispatches technicians, and notifies customers of ETA/status.
• Responsible for customer interaction/satisfaction
• Interacts and communicates with all HVAC Field Technicians & Supervisors to assign/dispatch HVAC Technicians
• Complete calls and updates dispatch screens
• Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Responsible for generating, interpreting and printing various assigned reports.
• Assists with Service billing as needed.
• Performs duties that are not listed on the job description but assigned by the Service Manager and Office Manager.
• Flexibility to work overtime as required.

• High School Diploma
• 4 or more years of HVAC customer service or HVAC dispatching/estimating experience.
• Communicates effectively using appropriate interpersonal skills in person and on the phone.
• Read and understand written instructions. Maintains records and prints legibly.
• Steady employment history and no unexplained gaps of employment.
• Outstanding team player, customer service skills and attendance.
• Energetic, adaptable, self-motivated, and excellent organizational skills.
• Excellent integrity, attention to detail and ability to follow policies and procedures.
• Excellent computer skills (Excel, Word, Outlook, PowerPoint).
• Excellent Leadership, spoken and written communication skills.

• Each employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.
• In the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.
• An effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled