SSVF Case Manager

Job :3456

# of Openings:2

Catholic Charities Bureau, Inc., Jacksonville Regional Office is seeking a Case Manager for the Supportive Services for Veterans Families (SSVF) program. This is a full‑time, 40 hour a week, non‑exempt position located in Jacksonville, FL. The hiring range for this position is $21 to $23 an hour.

Catholic Charities offers a competitive non‑profit compensation package with competitive pay rates and comprehensive benefits; 100% employer‑paid health insurance, paid time off, sick leave, 13 paid holidays, paid parental leave, life insurance, flexible spending account, short‑term disability, long‑term disability, supplemental 403B retirement plan, and pension. To apply please submit a cover letter, application and resume.

The SSVF Case Manager will guide low‑income veteran families through the housing stability process, connecting them to resources and providing direct assistance as needed, with the goal of stabilizing housing for veteran families who are homeless and those who are in danger of losing their homes.

Provides case management services to Supportive Services for Veterans Families (SSVF) clients in accordance with established guidelines, regulations, policies, and practices. Responsibilities include client interview, intake, and assessment of needs; development and implementation of individualized case plans; incorporation of life skills training including budgeting, housing, employment, legal and more; connection with community resources; and enforcement of program policies. Assess eligibility for financial assistance for persons and families experiencing a recent loss or reduction in income or an increase in expenses and who would benefit from financial assistance per eligibility cycle.

Coordinate linkage and referrals for clients in need of services. Monitor’s clients progress in accomplishing service plan goals. Coordinates distribution of funds to individuals and families requiring emergency financial assistance.

• Use program assessment tools to determine client eligibility for services and make appointments for financial assistance for qualified clients.
• Provide case management to clients who meet eligibility requirements.
• Ensure client has presented all necessary and proper documentation required for services requested.
• Develop and implement a case management/housing stability service plan with S.M.A.R.T goals for each client and update and monitor progress as needed or required by funding guidelines.
• Assist clients in setting goals and identifying their immediate needs.
• Conduct regular meetings with clients.
• Responsible for monitoring and evaluating client progress in achievement of service plan goals.
• Assist veterans in the planning of housing attainment and sustainability including housing search, job training, education, budgeting, and money management, increase in household income, and connection to VA and Non‑VA benefits.
• Conduct housing habitability inspections in accordance with SSVF program guidelines and standards
• Ensure Rent Reasonableness of housing units located and/or paid for by the SSVF program in accordance with the program guidelines and standards.
• Complete client household recertification for program eligibility every 90 days.
• Provide ongoing support, crisis intervention and housing stability support, and resource referrals.
• Coordinate housing, benefits, medical, legal, substance abuse, and/or psychological services as, as needed
• Coordinates distribution of funds to individuals and families requiring emergency financial assistance by preparing check requests in compliance with grant program and regulatory requirements.
• Maintains clients’ records by creating case notes, logging events and progress in a timely manner, no later than 24 hours after interaction.
• Coordinate and collaborate with property owners, mortgagers, utility companies and service agencies in the provisioning of services to prevent eviction or cutoff of utilities for clients who qualify for financial assistance.
• Enter case activity into Client Track, HMIS and ETO within 24 hours.
• Assist with food distribution to clients by asking clients…