Family Support Manager for Northeast FL Job Jacksonville area,Florida USA,Social Work

OVERVIEW

The Better Together team seeks a Family Support Manager to manage and directly support families in crisis through our Better Families Program in Northeast Florida, which includes Clay, Duval, Flagler, Nassau, Putnam, St. Johns, or Volusia Counties. He or she will direct all aspects of family support needs including evaluating the situation, matching families to approved volunteer host families, facilitating intakes, developing life goals and plans, and working with and advising host and/or mentor families to achieve successful reunification.

An ideal candidate will have a Human Service-related degree and a Masters in Social Work or equivalent experience working with vulnerable children and families. They should feel called to help children and families in crisis and share our passion for keeping children out of foster care and families together. They should have demonstrated skills in leadership, communication, organization, networking, coaching/training, and motivating volunteers and the community.

He or she will be a self-starter who is comfortable working remotely with minimal supervision, has a demonstrated ability to analyze problems and find creative solutions, and thrives when challenged.

CULTURE AND FIT

We Love Others:
We lead with empathy, humility, and integrity. We treat every person with dignity, make people feel seen and valued, and do what’s right even when it’s hard.

Do you treat people with respect, no matter their background or behavior?
Do you make decisions based on what’s best for others, not just yourself?

We Choose Gratitude:
Gratitude fuels our joy and shapes how we show up. We focus on what’s possible, not what’s missing. We uplift others, celebrate progress, and keep perspective—even in the tough seasons.

Do you stay positive and solutions-focused when challenges arise?
Do you regularly speak encouragement and appreciation to your teammates?

We Are Ideal Team Players:
We are hungry, humble, and people‑smart. We take initiative, lift others up, and work wisely with all kinds of people. The best teams aren’t made of perfect people—they’re made of teachable ones.

Do you take ownership and go the extra mile without being asked?
Are you open to feedback and constantly looking for ways to grow?

We Do Hard Things:
We don’t quit when things get hard. We press in with courage, keep a growth mindset, and do whatever it takes to get the job done. We don’t waste time on drama—we stay focused on the mission.

Do you rise to challenges with resilience and a clear head?
Do you consistently push through discomfort to deliver results?

We’re All In:
We carry the mission in our hearts and act like owners. We take full responsibility, build capacity in ourselves and others, and do the work that matters most.

Are you passionate about transforming lives and communities through your work?
Do you take initiative and show up fully—because you believe this mission is worth it?

We don’t hire just for talent. We hire for alignment, character, and commitment to the mission. Expect honest conversations about these values throughout the hiring process.

ROLES AND RESPONSIBILITIES

The Family Support Manager is responsible for making decisions and taking actions appropriate to ensure that every child has a permanent home that provides physical and emotional safety. To ensure this occurs, the Family Support Manager position has three main areas of focus:

Assessment and Evaluation

Matching and Support Plan Development

Mentoring and Coaching

Assessment and Evaluation

Assess the needs and strengths of the parents, children, and volunteer families in order to make recommendations regarding the temporary and permanent placement of at‑risk children.
Reach agreement with volunteer families on their strengths and interests in mentoring families seeking support, including hosting at‑risk children.
Evaluate the needs for behavior changes and services required by families seeking support and make recommendations and take actions based on your independent assessment of the situation.

Matching and Support Plan Development

Collaborate with other BT Regional Staff to match volunteer support families with families seeking support.
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