LTSS Service Coordinator - Case Manager; Region B: Citrus​/Duval​/Hernando​/Lake

LTSS Service Coordinator (Bilingual in Spanish/English)

Schedule: Monday-Friday 8am-5pm EST

Location: Primarily a field-based position. Candidates must reside in one of the following counties (Region

B):

• Alachua
• Baker
• Bradford
• Clay
• Citron
• Columbia
• Dixie
• Duval
• Flagler
• Gilchrist
• Hamilton
• Hernando
• Lake
• Lafayette
• Levy
• Marion
• Nassau
• Putnam
• St. John's
• Sumter
• Suwanee
• Union
• Volusia

Field: The role involves predominantly field operations, traveling to client sites or designated locations as required, with occasional office attendance for meetings or training.

Responsibilities:

• Conduct face‑to‑face program assessments using pre‑defined tools and motivational interviewing techniques for evaluation, coordination, and management of an individual’s waiver (such as LTSS/IDD) and related health needs.
• Identify members with potential clinical health care needs and coordinate those cases with clinical health management and interdisciplinary teams.
• Manage non‑clinical needs of members with chronic illnesses, comorbidities, or disabilities, ensuring cost‑effective and efficient utilization of long‑term services and supports.
• Document short and long‑term service and support goals in collaboration with the member’s chosen care team.
• Identify members who may benefit from an alternative level of service or other waiver programs.
• Serve as a mentor or preceptor for new staff, assist in formal training, and support process improvement initiatives.
• Submit utilization/authorization requests to utilization management with supporting documentation aligned with the individual’s care plan.
• Report critical incidents to appropriate internal and external parties such as state and county agencies.
• Assist and participate in appeals, grievances, and state audits.

Minimum Requirements:

• BA/BS degree and at least 2 years of experience working with a social work agency, or equivalent education and experience.
• Education, years, and type of experience may vary based on state law and contract requirements.

Preferred Skills, Capabilities, and Experiences:

• BA/BS degree in a health‑care related field.
• Bilingual in English/Spanish.
• Experience in LTSS, case management, social work, or hospital discharge planning.

Benefits often include:

Merit increases, paid holidays, paid time off, incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short‑term and long‑term disability benefits, 401(k) with match, stock purchase plan, life insurance, wellness programs, financial education resources, to name a few.

Equal Employment Opportunity Statement: Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.