Resident and Family Crisis Intensive Case Manager

Position:Resident Experience and Family Crisis Intensive Case Manager

Location: Jacksonville, FL

Job :1099

# of Openings:1

Job Title: Resident Experience and Family Crisis Intensive Case Manager

Department: Human Services Men’s Campus

Reports To: Human Service Administrator

FLSA Status: Exempt

Hours: Full-time

The role of the Resident Experience and Family Crisis Case Manager in the homeless shelter environment is to facilitate the smooth operation of several key daily shelter activities. This position requires a caring individual with excellent interpersonal skills. The REFCCM is responsible for all aspects of the new guests’ entry into the shelter including paperwork, medical screening and orientation, as well as to plan and execute programming that will enhance the resident experience.

This position is responsible for coordinating with partners such as Operation New Hope, New Dawn, Lutheran, and FSCJ to execute shelter programming including but not limited to: peer support groups, game night, resident parties, career night, life skills classes, and any other event or partnership that would enhance shelter experience and improve outcomes for guests. In addition to shelter resident experience, the REFCCM administers crisis funds for family non congregate shelter.

The REFCCM works with families who are literally homeless and unable to obtain space in an existing shelter to provide 30 days of non congregate hotel stay while providing case management and wrap around support, including creating and managing a pathway plan. The REFCCM will rapidly assess service needs, make referrals, and create a transition plan for the family to exit into stable housing, transitional housing, or emergency shelter.

This position requires competent computer skills, a thorough understanding of case management goals and objectives, excellent interpersonal skills, and a thorough knowledge of the resources available across the Jacksonville Continuum of Care. As one of the guest’s most personal and direct staff contact, the REFCCM interacts with clients in a way that fosters health, mutual respect, clear communication and positive self-regard.

This job does not have direct staff supervisory responsibility. This job supervises FSCJ Human Service interns, volunteers, and coordinates training to build skill such as peer support training.

• Oversee all aspects of the new guests’ entry into the shelter including screening for appropriateness, paperwork, medical screening, and attendance to immediate needs
• Presents cases requiring review before entry to intake review team from a strength based perspective.
• Oversee all aspects of the guest orientation program including content and facilitation of daily meetings.
• Orders birth certificates for clients upon approval
• Coordinate with on site partners for resident programming including:
  Operation New Hope, New Dawn, Chandler’s Hope, and any other partners providing on site programming
• Coordinate with off site partners and volunteers to provide programming: FSCJ Human Services program, LSF OIFSP program, and any other partners in programming or staff education
• Plan and execute monthly staff and volunteer led events such as bingo, game night, career night
• Work with Human Service Administrator to manage crisis family non congregate shelter program.
• Screens and intakes families into crisis non congregate shelter including collection of documents and enrollment into HMIS
• Arranges hotel stays, tracks entry and maximum allowable nights of service, dollars spent, and other program data
• Provides case management services to families in non congregate shelter during their shelter stay, including service needs assessments, service referrals, and pathway plan
• Input all required data into Client Track within 24 hours
• Participates in all required meetings and trainings
• Cultivate a positive working relationship between the Men’s Team, Women’s Team and the other Shelter Teams including Food Service, Health Services, and Maintenance
• Compile monthly reports and statistical data as required
• Maintain high level of communication regarding policies,…