Case Worker

Job Details

Job Location:

FLA-Jacksonville Area Command - Jacksonville, FL 32204

Position Type:
Full Time Regular

Salary Range: $17.87 - $20.11 Hourly

Job Category:
Case Management

Schedule/

Hours:

Monday, Tuesday, Thursday & Friday 8:30 to 5:00 located in Fernandina Beach, FL 322034

This position is responsible for providing social service assistance to eligible clients in Nassau Co in the following areas: food, clothing, hygiene, transportation and financial assistance; interviewing clients to determine need and eligibility to receive services; conducting site inspections and visits; preparing accurate and complete client records; entering data into various tracking spreadsheets and compiling periodic reports on same; referring clients to community agencies and maintaining effective working relationships with the same;

ensuring compliance with program policies and procedures; participating with Social Service Worker/Volunteer Coordinator and Program Director/Manager in ensuring smooth Center operations; interacting with donors, partners, volunteers, clients and the general public as necessary.

• Interview clients requesting financial assistance to determine eligibility based on program guidelines and restrictions; record client disposition and other pertinent information such as income, expenses, family and work history; complete client applications; photocopy pertinent documents such as income statements, utility bills, leases, etc.
• Contact utility organizations and landlords to arrange and process financial assistance; produce check requests, vendor documents and send to applicable parties upon approval.
• Prepare client records in a timely manner ensuring all information is accurate and up-to-date; obtain signatures of clients as needed; accurately enter client data into HMIS database and applicable spreadsheets; maintain up-to-date social service case history files on all clients; maintain the confidentiality of same.
• Serve as primary client contact and coordinator for seasonal programs including Camp Keystone, Smart Start Back to School Program, Thanksgiving Baskets, Senior Angel Tree program, etc.; make client contact; receive and process applications and ensure clients of these programs are served effectively.

Work is performed in a busy open community center environment. Clientele served may not be well groomed. Work outside the center consists of visiting clients in their homes for inspections or case work follow-up.

• Paid Time Off
• Retirement Savings Plan
• Medical, Dental and more!

• High school diploma or G.E.D.
• Two years’ experience working in a social or public service environment with experience assisting the public, OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

• Valid State Driver’s License.
• This position requires a level 2 background screening. For general information about the Florida Clearinghouse screening process, please visit: B531 | Florida Agency for Health Care Administration

Veterans | Disabled