Resident Services Manager

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location: Jacksonville, FL

Salary: $75,000 + bonus + company paid medical insurance + paid vacation + employer matched 401k

Reliant Realty Services, LLC is a full-service property management company, specializing in third‑party management of affordable housing.

Resident Services Manager will coordinate various resident services and assistance for residents of the portfolio properties in Florida. The role plans, implements, evaluates, and adapts property services, programs, and activities associated with the Resident Services Department to improve quality of life and achieve annual community goals. The position is based in Jacksonville, FL with periodic visits to each of the six sites.

• Assist residents with obtaining rental assistance, including one‑shot deals
• Assess residents' needs and opportunities through data collection, interviews and surveys
• Develop a Property Services Plan that identifies goals for residents based on assessments and works closely with the Resident Association, regulatory agencies and individual residents to deliver activities that meet social, health, and recreation needs
• Market, organize, and conduct a variety of resident programs, activities, and services based on the Property Services Plan. Implement and evaluate the Resident Services Plan and adjust programs and services based on feedback
• Research and develop a directory of high‑quality, dependable, and affordable service providers and resident resources for commonly needed services that enrich and complement the service opportunities available to residents
• Develop and maintain relationships with social service agencies and local government agencies
• Manage on‑site partnerships with third‑party service providers, and review and assist with outcome tracking where necessary
• Track and evaluate resident programs and services weekly, including the number of residents participating in each program or service and other agreed‑upon metrics, and develop an annual report analyzing resident outcomes
• Ensure that the resident services being provided at the community comply with and are within the spirit of the state tax credit viability and commitment agreement
• Provide general case management, intake, and referral services to all residents; resolve and manage resident needs, including the coordination of external services
• Assist in the search and application for grants that may enhance the Resident Services program and serve the specific needs of residents while enhancing the choices available to them
• Educate management associates on issues related to aging in place, resident rights, service coordination, and the special needs of persons with disabilities as appropriate
• Consistently demonstrate the principles of Service, Teamwork, Action, Reputation, and Success in all activities and interactions
• Maintain strict adherence to the federal Fair Housing Act, which prohibits any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, national origin or intention to make such preference, limitation or discrimination
• Develop and maintain a monthly newsletter and activities calendar
• Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies
• Access all areas of the community
• Assist property staff with various projects
• Perform other duties as assigned

• Demonstrated capability to collaborate effectively with a culturally diverse population
• Proficient in conducting interviews while prioritizing confidentiality
• Exceptional communication and interpersonal abilities with a strong commitment to service
• Self‑motivated with the capacity to work autonomously under limited supervision
• Advanced proficiency in Microsoft Office Suite
• Possession and maintenance of a valid in‑state driver’s license
• Some travel required

• Bachelor’s Degree in Human Services, Social Work, or related field
• Minimum three (3) years of experience working with special needs populations such as seniors, persons with disabilities, and low‑income populations
• Experience in the human services field strongly preferred

• Prolonged periods sitting and standing
• Must be able to lift up to 15 pounds at times

This position is currently accepting applications.