FSS Service Coordinator

Grant-Funded Family Self Sufficiency (FSS) Service Coordinator

Plan, implement, direct, and evaluate the Program in accordance with HUD and JHA regulations and guidelines. Exercise sound judgment in recruiting, interviewing, and screening prospective program participants. Develop measurable action plans; and provide counseling and guidance for Section 8 and Public Housing participants to assist in reaching self-sufficiency goals.

Qualify participants for participation in the program, establish goals, identify needs and coordinate services:

• Case Management &
  
  Coaching:
  
  Conduct comprehensive needs assessments and help participants set short- and long-term educational, career, and financial goals.
• Resource Connection:
  Act as a bridge between participants and local agencies to provide access to job training, childcare, transportation, and debt management.
• Escrow Account Management:
  Calculate and manage escrow savings accounts, which grow as a participant's earned income increases, and determine fund distribution upon successful program completion.
• Network Building:
  Assist in the Development of a Program Coordinating Committee (PCC) made up of local bankers, educators, and workforce advisors to maximize support for participants.
• Reporting & Compliance:
  Maintain detailed records, track participant progress, and submit statistical data and reports to the Supervisor and Department of Housing and Urban Development (HUD) as directed.
• Interview prospective participants for the program and determine eligibility based on program guidelines.
• Identify needs and barriers to the achievement of self-sufficiency/aging in place in the areas of education, job training, childcare, transportation, credit repair, substance abuse, counseling, etc.
• Administer an efficient intake process to include interviewing prospective participants to determine eligibility based on guidelines; and completing applications, program, and HUD forms accurately.
• Assess service needs of program participants, and through goal setting, referrals and monitoring to assist participants in accessing appropriate public or private community agencies to obtain specialized types of assistance in the areas of health care, childcare, chemical dependency, mental health, legal issues, domestic violence, budgeting, food insecurity, utilities assistance, and transportation, etc.
• Participate in ongoing financial literacy, family-centered coaching, housing, and other FSS related education to enhance knowledge and skills related to successful case management and financial coaching. Research and develop ongoing community resources relevant to low-income people working on economic goals.
• Maintain all case files following confidentiality guidelines.
• Review case records and meet with participants regularly to update and monitor client needs, assess progress toward achieving goals, and make referrals, as necessary.
• Monitor and balance participant escrow savings accounts.
• Ensure compliance with participant annual re-certification, process interim withdrawal requests, adjustments, terminations, and graduations according to HUD guidelines and program policies.
• Maintain data regarding FSS services and accomplishments and prepare reports summarizing these service data for use by JHA, HUD, and the community of providers assisting with the delivery of services.
• Recruit participants and market the Program through various avenues such as oral presentations and written marketing materials.
• Assist with the development and implementation of FSS curriculum, programming, activities, networking, and graduation events, etc.
• Develop individual service plans with participants and assist in coordinating services with other agencies.
• Network with groups/agencies to identify resources.
• Coordinate workshops on a variety of topics by arranging for leaders, informing participants, arranging for space, etc.

Meets with participants regularly to assess progress toward achieving goals, determine if additional barriers exist, provide additional services as needed, and maintain related records:

• Meet monthly with participants to counsel them on areas of education, employment, credit and family needs, to identify needs and barriers to self-sufficiency and provide individualized counseling, family counseling, budget and money management sessions, career counseling, and other services.
• Refer participants to agencies for needed services.
• Monitor and evaluate participant progress, prepare progress reports, obtain transcripts, employment data and family composition changes.
• Promote JHA Education Programs such as Incentive Awards, Hicks, etc.
• Provide basic job retention and career counseling.
• Maintain appropriate files and case notes.
• Complete monthly statistics report, including services provided, number of participants in workshops, training, etc.

Work is principally sedentary. No special physical demands are required. The work involves normal risks or discomforts associated with an office environment. The work area is usually adequately…