Support Coordinator - North FL

Position Details

Job Location:

Family Support Services Riverplace - Jacksonville, FL 32207
Position Type:
Full Time
Education Level: High School/GED
Job Category:
Nonprofit - Social Services
Support Coordinator

• Tuition Reimbursement:
  Earn up to $5,250 per qualifying year to invest in your education.
• Health Insurance:
  Choose from four comprehensive Florida Blue health insurance plans to keep you and your family covered.
• Dental Plan:
  Enjoy an employer-paid dental plan for our valued employees.
• Life Insurance:
  Your peace of mind matters to us. We provide employer-paid life insurance.
• Employee Assistance Program (EAP): A free, confidential resource available to assist employees and their families in dealing with life’s challenges, and the demands of work/life balance.
• Paid Time Off (PTO):
  Relax and recharge with our generous PTO plan.
• Paid Holidays:
  Enjoy the 12 holidays (to include 1 floating holiday) and unwind with family and friends to celebrate and rejuvenate!
• Well-Being Program:
  Stay healthy and engaged with our highly interactive well‑being program. Employees can earn three additional PTO days per plan year by simply participating.
• 401k Plan:
  Secure your financial future with our 401k plan with employer contribution of 3%.
• Additional Benefits:
  Explore our range of benefits, including Flexible Spending Accounts (FSA), Vision Plan, Short & Long-Term Disability coverage, Employee Discounts, and more.

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Provides support to the Placement and Care Coordination department, including cross‑training with various department roles to offer coverage as needed, assisting with client outreach and documentation, tracking and following up on data requirements (i.e. Child Placement Agreements, Baker Acts, exit interviews, assessments), assembling and distributing materials for community partners, submitting placement referrals for youth, seeking and keeping record of placement resources, and facilitating discussion or offering mentorship for foster parents with unstable placements.

• Provide friendly and caring customer contact to foster parents, Child Protective Investigators, Dependency Case Managers, FSS staff, and other stakeholders when contacted with inquiry or service requests. Capture and record all requests accurately and route requests to appropriate personnel within the Placement and Care Coordination teams.
• Support other personnel in the process of securing and stabilizing appropriate placements for dependent children, processing placement requests/intakes, conducting client outreach and documenting caseload notes, and completing administrative duties. Track due dates and other data elements, assist in completion of documentation and data entry, and coordinate/facilitate meetings as needed. Assist with collection and tracking of data. Monitor and follow up on completion of Comprehensive Placement Assessments, exit interviews, FSC reviews, and other items as requested.
• Seek and maintain record of statewide placement resources and outpatient services available to youth in care. Assist in completing referrals to at‑risk facilities or outpatient services as needed.
• Operate office machines to include: typewriter, telephone, word processor, computer and printer, facsimile machine, photocopier, calculator, etc. to assist team with scanning, filing, storing, and referral completion. Type general correspondence, responses to inquiries, reports, contracts/agreements, and memoranda. Copy and distribute as needed amongst department staff and partner agencies.
• Perform other duties.

• High school diploma or GED required, college degree preferred.
• Two or more years of experience in a clerical, data management or related field. Prior experience in social services preferred.
• Valid driver’s license and must be insurable under the agency’s automobile insurance policy.
• Current certification in First Aid and CPR is recommended. Florida child welfare case management certification is…