Eligibility Specialist Ii

ELIGIBILITY SPECIALIST II -

This is a professional work, responsible for reviewing actions completed by Economic Specialist I (ESI). The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Minimum Qualifications:

One or more years' experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.

EXAMPLES OF WORK

• Monitoring and Quality Review
  - Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.
• Administrative
  - Resolves issues from internal and external customers. Evaluates and analyzes performance data, and completes associated reports. Participates in the planning and presentation of performance reviews, and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.
• Training/Policy
  - Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.
• Lobby
  - This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.

EXAMPLES OF JOB CHARACTERISTICS

• Provide Consultation and Advice to Others
• Making Decisions and Solving Problems
• Assisting and Caring for Others
• Establishing and Maintaining Relationships
• Judging Qualities of Things, Services, And/or People
• Communicating With Persons Outside Organization
• Getting Information Needed to Do the Job
• Documenting/Recording Information
• Analyzing Data or Information
• Monitor Processes, Material, Surroundings
• Identifying Objects, Actions, and Events

EXAMPLES OF KNOWLEDGE,

SKILLS AND ABILITIES

• Social Perceptiveness
• Judgment and Decision Making
• Speaking
• Service Orientation
• Active Learning
• Coordination
• Management of Personnel Resources
• Therapy and Counseling
• Data Analysis
• Psychology
• Customer and Personal Service
• Education and Training
• English Language

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center.

Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans' Preference will receive preference in employment and are encouraged to apply.