Eligibility Specialist Ii

Requisition No: 875657

Agency:
Children and Families

Position Number:

Salary: $1,424.46 Biweekly or 10% increase if promotion

Working Title:

ELIGIBILITY SPECIALIST II

Location:

Jacksonville, FL (region)

This is a professional work responsible for reviewing actions completed by Economic Specialist I (ESI). The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

• Monitor and conduct quality reviews of case records in accordance with the Quality Management System Plan and operating procedures, discuss findings, and develop corrective action plans.
• Resolve issues from internal and external customers, analyze performance data, and complete associated reports.
• Assist with operational planning, performance reviews, and ensure compliance with personnel, fiscal, and administrative rules.
• Provide training to employees, review policies, and coordinate implementation of directives.
• Support the lobby supervisor as needed, assistance with complex case problems and customer service.
• Maintain professional knowledge by participating in conferences, staff meetings and training.
• Perform special work assignments and other duties as required.

• Preferred:
  One or more years of experience determining eligibility for food stamps, Medicaid, and cash assistance.
• Must be able to communicate, motivate, train, and mentor employees.
• Knowledge of eligibility processes and public assistance computer systems.

• Strong judgment and decision‑making skills.
• Effective communication and teaching abilities.
• Service orientation and customer‑service skills.
• Data analysis and problem‑solving skills.
• Ability to motivate, develop, and direct personnel.
• Familiarity with human behavior, performance, and psychological research.
• Administrative knowledge of technology systems, procedures, and large data sets.

The State of Florida is an Equal Opportunity Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation must notify the agency hiring authority or People First Service Center.

The State of Florida supports a Drug‑Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

Veterans’ Preference. Applicants eligible for Veterans’ Preference will receive preference in employment. They must attach supporting documentation such as DD Form 214 with their application.