Vocational Rehabilitation Technician

The State Personnel System is an E-Verify employer.

This position performs intermediate-level work under the limited supervision of the Vocational Rehabilitation Supervisor in Area 2 Jacksonville Unit 08G, Division of Vocational Rehabilitation. The role is responsible for assisting Vocational Rehabilitation Counselors with providing services to eligible individuals with disabilities related to the coordination of customer activities or special projects and in compliance with Federal and State requirements. Duties also provide administrative support and/or technical assistance to a Vocational Rehabilitation unit and its customers.

• Assists counselor with contract checklists.
• Works directly with customers by obtaining and verifying referral information.
• Receives, tracks, and submits monthly reports as assigned.
• Facilitates orientation and assists in processing consumer applications for Vocational Rehabilitation services.
• Schedules appointments and notifies customers of counselor assignment.
• Conducts preliminary interviews as assigned.
• Assists in identifying resources of comparable benefits in the community.
• Assists customers with purchasing of services approved on the IPE.
• Provides comparison costs for purchases.
• Completes the authorization process as required.
• Works with the counselor to ensure that services listed on the IPE are scheduled and completed.
• Maintains ongoing contact with customers to ensure vocational progress.
• Assists Counselor and Supervisor with job placement and follow‑up services.
• Assists Counselor and Supervisor in meeting Federal and State mandates for service delivery.
• Assists in locating customers when services have been interrupted.
• Verifies customers’ employment and training status.
• Develops and recruits new vendors.
• Communicates with community partners to expedite services for new and existing customers.
• Processes files for case closure.
• Documents activities in customers’ case records.
• Answers phones and filing as required.

Performs other duties as required.

• Knowledge of employment resources and vocational rehabilitation resources.
• Skilled in the development and use of community resources and comparable benefits.
• Ability to communicate clearly and effectively both verbally and in writing.
• Ability to be productive under tight time frames, balance multiple and competing priorities and maintain goal‑ability to work and perform under stressful conditions.
• Ability to demonstrate consideration of the workload concerns of others and must not negatively affect productivity and morale of the unit.
• Ability to work independently and perform tasks and responsibilities with limited guidance and direction.
• Ability to establish and maintain effective working relationships with others.
• Ability to use and analyze information from the management information system.
• Ability to interpret state and federal vocational rehabilitation regulations and policies.
• Ability to use automated systems.
• Proficient in using Microsoft Office software, such as Access, Excel, PowerPoint, Word.
• Ability to provide excellent customer service.
• Ability to provide counseling and guidance in career planning.
• Ability to devise employment strategies for individuals with disabilities.
• Ability to maintain work area in an organized and clean manner.
• Ability to understand and apply applicable rules, regulations, policies, and procedures.
• Ability to maintain confidentiality.
• Ability to demonstrate good attendance.

• Bachelor’s degree from an accredited college or university. Experience in job placement or job coaching can substitute on a year‑for‑year basis for the required college education.
• Establish and maintain education and experience requirements related to the understanding of the needs of individuals with disabilities.
• Proficient in using Microsoft Office software, such as Access, Excel, PowerPoint, Word.

• Applicants who have direct experience working with individuals with disabilities.
• Applicants who have both professional and educational experience.
• Applicants who complete application information and hiring requirements listed in the…