HOPWA Intake Specialist

The Catholic Charities Jacksonville Regional Office is seeking a full-time, non-exempt HOPWA Intake Specialist. This is a in-office 40 hour a week position, Monday to Friday, 8 am to 4:30 pm, in-office position is located in Jacksonville, FL. The salary range is $19 to $20 an hour, commensurate with experience and qualifications.

Catholic Charities offers a competitive non-profit compensation package with competitive pay rates and comprehensive benefits; 100% employer paid health insurance, paid time off, sick leave, 12 paid holidays, paid parental leave, life insurance, flexible spending account, short-term disability, long-term disability, supplemental 403B retirement plan, and pension.

Responsible for coordinating and managing the intake process for the Emergency Financial Assistance Housing Opportunities for Persons with AIDS (HOPWA) contract. Processes referrals, conducts eligibility screenings, collects and verifies required documentation, and ensures timely and accurate completion of intake requirements. Facilitates the transition of eligible clients to Case Management services to support continuity of care and timely access to assistance.

• Receive, review, and process program referrals in a timely and accurate manner.
• Conduct initial screenings to determine applicant eligibility in accordance with HOPWA program requirements and applicable funding guidelines.
• Communicate with applicants and referral sources to obtain required information and documentation.
• Collect, review, and verify client documentation for completeness, accuracy, and compliance with program requirements.
• Complete initial intake assessments and enter required information into the designated client data system.
• Maintain accurate, complete, and organized client records in accordance with agency, program, funder, and confidentiality requirements.
• Communicate eligibility determinations, program requirements, and next steps clearly and professionally to applicants.
• Coordinate with Case Managers to ensure the timely transfer and continuity of services for eligible clients.
• Track referral, screening, and intake activity to support required reporting, program monitoring, and performance measures.
• Protect the confidentiality and security of sensitive client information in accordance with agency policy and applicable laws and regulations.
• Support ongoing compliance with HOPWA contractual, programmatic, documentation, and reporting requirements.
• Other duties as assigned.

• Carry out all responsibilities in a manner consistent with the mission and values of Catholic Charities, fostering a compassionate and collaborative environment and promoting dignity, stability, and self-sufficiency for individuals and families served.
• Treat clients, coworkers, volunteers, and community partners with dignity and respect, demonstrating sensitivity to the cultural, socioeconomic, and spiritual characteristics of the populations served.
• Maintain the confidentiality and security of client, employee, and agency information in accordance with agency policies and applicable laws and regulations.
• Maintain regular and effective communication with the supervisor regarding caseload, client needs, challenges, and other matters requiring guidance or attention.
• Attend required agency, departmental, and program meetings and participate in training, in-service activities, continuing education, conferences, and workshops necessary for professional development and compliance.
• Complete and maintain all documentation, records, and required reports in a timely, complete, and accurate manner and in accordance with applicable regulatory, statutory, contractual, grant, and agency requirements.
• Comply with all applicable Diocese of St. Augustine and Catholic Charities Bureau, Inc. policies, procedures, standards, and requirements.
• Perform other duties as assigned to support program and agency operations.

• Ability to assess client needs and provide services using a compassionate, strengths-based, and client-centered approach.
• Strong organizational and time-management skills, with attention to detail and accuracy in documentation.
• Effective written and verbal communication skills.
• Ability to manage workload, prioritize competing responsibilities, and meet deadlines in a fast-paced environment.
• Ability to work collaboratively and professionally with clients, staff, volunteers, and community partners.
• Proficiency in Microsoft Word, Outlook, and Excel, as well as experience with client database systems; ability to learn agency-specific software.
• Ability to maintain appropriate professional boundaries and protect confidential and sensitive information.
• Ability to remain calm, professional, and effective when responding to crisis situations or challenging client needs.

• High school diploma or equivalent required.
• Previous experience in social services, client intake, customer…