Targeted Case Manager

Overview

We are seeking a dedicated Targeted Case Manager to join our team. This role plays a vital part in improving the quality of care for our clients by coordinating services, advocating on their behalf, and promoting satisfaction and cost-effective solutions. The ideal candidate will be responsible for managing the full cycle of client care from assessment through evaluation.

• Conduct comprehensive social assessments for all enrolled clients.
• Develop individualized service plans based on assessment findings.
• Coordinate and monitor the delivery of services to clients.
• Link clients to appropriate community resources and advocate on their behalf.
• Assist clients with applications for benefits and support services such as Medicaid, Medicare, SNAP, SSDI, and VA benefits.
• Maintain compliance with Medicaid guidelines and agency standards.
• Meet agency productivity goals by delivering a required number of service units.
• Submit accurate and timely documentation, reports, and case notes.
• Uphold agency policies, procedures, and ethical standards in all client interactions.
• Collaborate with supervisors, co-workers, and community partners to support client needs.

• Bachelor’s degree from an accredited institution in Social Work, Counseling, Psychology, Criminal Justice, Health Education, or a related human services field.
• Minimum of two (2) years of experience working with behavioral health populations.
• Completion of AHCA-approved Case Management Training within three (3) months of hire (or willingness to complete).
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• Must demonstrate professionalism, cultural competence, and respect in all interactions.

• Effective collaboration with community providers and internal teams.
• Strong organizational and documentation abilities.
• Flexibility and problem-solving in a dynamic environment.
• Commitment to representing the agency with dignity and integrity.