Eligibility Specialist Ii

Position: ELIGIBILITY SPECIALIST II - 60025453
Requisition No: 875657

Agency:
Children and Families

Working Title:

ELIGIBILITY SPECIALIST II -

Pay Plan:
Career Service

Position Number:

Salary: $1,424.46 Biweekly or 10% increase if promotion

Posting Closing Date: 09/28/2026

THIS POSITION CAN BE HOUSED ANYWHERE IN THE REGION Description

This is a professional work, responsible for reviewing actions completed by Economic Specialist I (ESI). The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Unit/

Location:

This position is part of the Region Designated Review Unit and it can be housed anywhere in the region.

Minimum Qualifications:

One or more years’ experience determining eligibility for food stamps, Medicaid and cash assistance is preferred.

EXAMPLES OF WORK Monitoring and Quality Review

Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed.

Administrative

Resolves issues from internal and external customers. Evaluates and analyzes performance data, and completes associated reports. Participates in the planning and presentation of performance reviews, and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities.

Training/Policy

Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful.

Lobby

This position will also back up the lobby supervisor when necessary to assist in escalations in the Gainesville Lobby. Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed.

Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required.

Performs special work assignments and other related work/duties as required or assigned.

Special Note

• State of Florida Employment applications must reflect most current and precious employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview.

EXAMPLES OF JOB CHARACTERISTICS Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.

Assisting and Caring for Others

Providing assistance or personal care to others.

Establishing and Maintaining Relationships

Developing constructive and cooperative working relationships with others.

Judging Qualities of Things, Services, And/or People

Making judgments about or assessing the value, importance, or quality of things or people.

Communicating With Persons Outside Organization

Communicating with persons outside the organization, representing the organization to customers, the public, government and other external sources.

Getting Information Needed to Do the Job

Observing, receiving, and otherwise obtaining information from all relevant sources.

Documenting/Recording Information

Entering, transcribing, recording, storing or maintaining information in either written form or by electronic/magnetic recording.

Analyzing Data or Information

Identifying underlying principles, reasons or facts by breaking down information or data into separate parts.

Monitor Processes, Material, Surroundings

Monitoring and reviewing information from materials, events or the environment, often to detect problems or to find out when things are finished.

Identifying…