Software Engineer; AI-Enabled Products

Overview

Join Brightway as a Software Engineer (AI-Enabled Products) and become a key contributor to the next generation of our customer and advisor experience. We are investing heavily in intelligent systems that help our teams move faster, serve customers better, and operate more efficiently as part of a data-rich insurance franchise representing over $1 billion in premium.

In this role, you’ll help build and evolve AI-enabled products across phone, chat, and internal tools. This includes supporting our AI-powered customer communications, developing an Advisor Assistant that helps answer complex insurance questions, and contributing to automation tools that streamline interactions with insurance carrier systems. You’ll work closely with engineers, product partners, and business stakeholders to design, implement, and refine production-ready solutions that have immediate, real-world impact.

The ideal candidate is a strong software engineer who is intellectually curious and excited about applying modern AI capabilities in practical ways. You should be comfortable building backend services, integrating APIs, and working across systems, while being eager to learn and experiment with emerging tools and technologies. This role is hands-on, fast-moving, and focused on delivering reliable, scalable software. It is not a research or data science role.

As a Software Engineer at Brightway, you’ll tackle meaningful technical challenges, contribute to systems used daily by customers and advisors, and help shape how AI is responsibly and effectively embedded into our products. You’ll be part of a collaborative team that values learning, iteration, and building technology that truly moves the business forward.

• Design, develop, and maintain production-grade software systems that power Brightway’s AI-enabled phone, chat, and internal advisor tools
• Collaborate closely with cross-functional partners to define, design, and ship impactful features quickly and reliably
• Build and integrate backend services and APIs that connect AI capabilities with existing platforms, workflows, and third party systems
• Write high quality, well tested, and maintainable code with a strong focus on reliability, performance, and scalability
• Research emerging technologies and AI tools, and thoughtfully evaluate when and how to apply them to solve real business problems
• Translate high level business needs into practical technical solutions, using a mix of custom built software and off the shelf tools where appropriate
• Debug, troubleshoot, and resolve production issues in a timely manner, taking ownership of the systems you help build
• Continuously improve software quality by identifying technical debt, improving system design, and refining existing implementations
• Stay current with modern software development practices and AI-enabled tooling, applying new techniques where they provide clear value
• Deliver solutions iteratively, incorporating feedback and measurable outcomes to drive continuous improvement

• Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent practical experience
• 2-5 years of professional experience building and delivering production software systems
• Demonstrated ability to design, develop, test, and maintain high-quality software that solves real business problems
• Proficiency in one or more modern programming languages and web development frameworks; experience with Node.js and/or Python is a strong plus
• Experience building backend services and APIs, including integrating third-party platforms and services
• Familiarity with cloud based and distributed systems, including microservices architectures and platforms such as AWS, Azure, or GCP
• Comfort working in an agile development environment with an emphasis on iterative delivery, testing, and continuous improvement
• Intellectual curiosity and a strong interest in applying AI-enabled tools and technologies to practical, production use cases (prior AI-specific experience is helpful but not required)
• Strong problem-solving skills, with the ability to reason through ambiguous requirements and propose pragmatic…