ServiceNow Claims Lead Engineer

Jacksonville, FL
10751 Deerwood Park Blvd
Suite 200
Jacksonville, FL 32256, USA

We are seeking a hands‑on Service Now Claims Lead Engineer to serve as the technical subject matter expert (SME) for a highly customized specialty claims platform built on Service Now.

This role is focused on architecture, design, and hands‑on development
, working closely with engineering leadership, product stakeholders, and a Software Integrator (SI) to deliver scalable, high‑quality solutions.

The platform leverages Service Now Customer Service Management (CSM), App Engine, and Integration Hub with extensive scripted customizations and complex integrations across policy administration, financial systems, and enterprise data platforms
.

This role is ideal for someone who enjoys building and evolving complex platforms
, staying close to the code, and acting as the go‑to technical authority for Service Now architecture and implementation.

• Serve as the Service Now technical authority (SME) for the claims platform.
• Design and evolve claims data models, workflows, case structures, and automation to support complex business processes.
• Architect solutions using CSM and App Engine to enable highly customized, non‑out‑of‑the‑box functionality.
• Define and maintain technical standards, patterns, and best practices for the platform.
• Ensure architectural decisions balance flexibility, performance, maintainability, and long‑term scalability
  .

• Build prototypes, reference implementations, and reusable components.
• Review and guide implementation work delivered by internal engineers and the SI.
• Lead technical design sessions and provide clear direction on solution approaches.
• Drive consistency and reuse across platform components.
• Design and implement integrations using Service Now Integration Hub
  , including custom actions and orchestration.
• Build and support both:
• Real‑time transactional integrations
• Batch‑based data pipelines
• Integrate with:
• Policy administration systems
• Financial and accounting platforms
• Enterprise data warehouse / analytics systems
• Apply strong understanding of:
• Data consistency and reliability across distributed systems

• Contribute to and help enforce SDLC practices
  , including design standards, code quality, and release processes.
• Support platform stability through involvement in production support, troubleshooting, and root cause analysis
  .
• Ensure solutions are built with operational readiness, observability, and performance in mind.
• Continuously identify opportunities to improve platform quality, maintainability, and developer experience.

• Partner closely with engineering leadership, product teams, and the SI to translate business needs into technical solutions.
• Act as a trusted technical advisor across engineering and business stakeholders.
• Mentor developers on Service Now best practices and architectural patterns.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform

• 8+ years of software engineering experience with strong hands‑on Service Now development
  .
• Deep experience with:
• Service Now CSM
• App Engine (custom applications)
• Integration Hub (custom actions and orchestration)
• Proven experience working in heavily customized Service Now environments with significant scripted logic.
• Strong experience designing and implementing enterprise integrations and data pipelines
  .
• Solid understanding of:
• Event‑driven architecture
• Ability to contribute directly to code and guide implementation teams.
• Strong communication skills and ability to influence technical decisions.

• Experience building or supporting financial or insurance domains
• Service Now certifications (CSA, CAD, CIS‑CSM) preferred but not required.
• Experience operating in regulated or compliance‑driven environments
  .

Applicants must be authorized to work for any employer in the United…