ServiceNow Developer

Request
-1

Title:

Service Now Developer
Locations:
Philadelphia, PA/ Mount Laurel, NJ- ONSITE
Duration: 06+ Months with Possible Extension.
Pay Range: $45-$50/Hour on W2/C2C (All inclusive)

We are seeking an experienced Senior Service Now Developer with 8 10 years of IT experience and strong expertise in Service Now CMDB, ITOM, ITSM, and ITAM. The ideal candidate will have hands-on experience designing, developing, and optimizing enterprise-scale Service Now solutions, including Discovery, Service Mapping, Hardware Asset Management, platform integrations, and workflow automation.

This role requires close collaboration with architects, product owners, business stakeholders, and engineering teams to deliver scalable, secure, and high-performing Service Now solutions that improve operational efficiency and support enterprise service management.

• Design, develop, configure, and maintain enterprise Service Now solutions across ITSM, ITAM, CMDB, and ITOM modules.
• Implement and optimize Discovery, Service Mapping, Event Management, and MID Server configurations.
• Develop custom applications, workflows, business rules, client scripts, script includes, UI policies, and catalog items.
• Build integrations using Integration Hub, REST APIs, SOAP APIs, and third-party enterprise systems.
• Configure and maintain CMDB, ensuring data quality, normalization, reconciliation, and governance.
• Develop and support Hardware Asset Management (HAM) solutions.
• Design and implement automation for Incident, Problem, Change, Request, and Service Catalog processes.
• Support platform modernization and migration initiatives involving ITSM, CMDB, and ITOM data.
• Participate in technical design discussions, code reviews, and architecture decisions.
• Troubleshoot production issues, perform root cause analysis, and support release deployments.
• Collaborate with QA teams for functional, regression, and performance testing.
• Create and maintain technical documentation, deployment guides, and solution design documents.
• Stay current with emerging Service Now platform capabilities, AI features (including Now Assist), and enterprise technology trends.

• 8 10 years of overall IT experience.
• Strong hands-on experience with Service Now Development.
• Expertise in:
  • Service Now CMDB
  • ITOM
  • ITSM
  • ITAM
  • Hardware Asset Management (HAM)
• Experience implementing:
  • Discovery
  • Service Mapping
  • Event Management
  • MID Server
• Strong JavaScript development skills.
• Experience with:
  • Glide APIs
  • Business Rules
  • Script Includes
  • Client Scripts
  • UI Policies
  • Flow Designer
  • Integration Hub
• Experience building integrations using REST and SOAP web services.
• Knowledge of:
  • Transform Maps
  • Import Sets
  • Data Modeling
  • CMDB Reconciliation
  • Data Normalization
• Experience with Agile/Scrum methodologies.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

• Experience with Now Assist (Generative AI) capabilities.
• Exposure to Telecom Service Operations Management (TSOM) and Telecom Network Inventory (TNI).
• Experience with AI-assisted development, automation, and intelligent workflows.
• Experience supporting enterprise-scale Service Now implementations.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Master's degree is a plus.

• Service Now Certified Application Developer (CAD) (Required/Preferred)
• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist ITSM
• Service Now Certified Implementation Specialist ITOM
• Additional Service Now certifications are an advantage.

• 8 10 years of overall IT experience with strong hands-on expertise in Service Now CMDB, ITOM, ITSM, and ITAM development.