Operations Coordinator

Job Summary:

The Operations Coordinator is responsible for execution of the day-to-day transportation activities for our customers. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This position reports directly to the department Operations Manager.

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in, and out, meets the customer demands.
• Negotiate with transportation providers to obtain best rates and service.
• Maintaining relationships established with carriers to ensure capacity and monitor service standards.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (trace & trace).
• Provides constant communications of service issues to appropriate personnel and departments, both internal and external.
• Update and maintain transportation management and operations system.
• Prioritize tasks and workload to focus on issues that directly impact quality and service performance.
• Adheres to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Provide complex problem resolution and provide guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintains regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Must demonstrate professional behavior.
• Perform other duties as assigned.

• AS400 experience preferred.
• Proficient with computer and Microsoft Office applications.
• Excellent data entry/keyboard skills.
• Strong interpersonal skills to effectively interact with carriers and drivers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative, and can work independently.
• Organizational and time management skills.
• Understands the basic concept of supply chain.
• Team player with proven ability to work under pressure.
• Strong attention to detail with excellent follow-up.
• Excellent communications skills, both written and oral.
• Knowledge of DOT regulations.
• Knowledge of multi-state geography.
• Attention to detail.
• Must be fluent in English.

• High School Diploma/GED required. College degree preferred.
• Supply chain, logistics, or transportation industry experience is preferred.