Operations Coordinator

Overview

Momentum is a local, family-oriented and employee-centered company. Our energetic and entrepreneurial spirit has resulted in numerous leadership awards across the Landstar agent network during the last 20 years. Our employees and their welfare are important to the success of our company. Every employee is considered a vital part of our team. Our success is based on recognizing the skills and efforts of each employee.

That’s why we take every opportunity to reward and celebrate our employees. Our policy is to work with all members of our team in a fair and friendly manner and to treat each team member with dignity and respect.

The Operations Coordinator is responsible for execution of the day-to-day transportation activities for our customers. This role is responsible for establishing and maintaining profitable relationships with carriers and drivers. Must focus on the current needs of the customer and adapt as those requirements change. This position reports directly to the department Operations Manager.

• Complete accurate and timely scheduling and dispatching of trucks to ensure that the flow of product in, and out, meets the customer demands.
• Negotiate with transportation providers to obtain best rates and service.
• Maintain relationships established with carriers to ensure capacity and monitor service standards.
• Monitor shipments from pickup through delivery so that accurate, up-to-date information can be provided regarding any shipment (trace & trace).
• Provide constant communications of service issues to appropriate personnel and departments, both internal and external.
• Update and maintain transportation management and operations system.
• Prioritize tasks and workload to focus on issues that directly impact quality and service performance.
• Adhere to company standards on customer satisfaction, accuracy, and timeliness.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Provide complex problem resolution and guidance to others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintain regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.
• Demonstrate professional behavior.
• Perform other duties as assigned.

• AS400 experience preferred.
• Proficient with computer and Microsoft Office applications.
• Strong interpersonal skills to effectively interact with carriers and drivers.
• Excellent problem-solving skills with the ability to seek alternative solutions.
• Self-directed, displays initiative, and can work independently.
• Organizational and time management skills.
• Understands the basic concept of supply chain.
• Team player with proven ability to work under pressure.
• Strong attention to detail with excellent follow-up.
• Excellent communications skills, both written and oral.
• Knowledge of DOT regulations.
• Knowledge of multi-state geography.
• Must be fluent in English.

• High School Diploma/GED required. College degree preferred.
• Supply chain, logistics, or transportation industry experience is preferred.

We are one of the Top Workplaces in Jacksonville of 2024!

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• Health Insurance
• Vision Insurance
• Employer provided Basic Life & AD&D
• Employer provided Long Term Disability
• Ancillary Benefits
  • Short Term Disability
  • Critical Illness
  • Pet Insurance
  • Accident
  • Hospital Indemnity
  • Legal
• Paid Time Off – Vacation and Sick
• Paid Holidays
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• 401(k) Retirement account with a company match
• Health Savings Account (HSA)
• Onsite Gym (Free to employees)
• Employee Assistance Program (EAP)

• Employee of the Year Awards
• Employee of the Quarter Awards
• Employee of the Month Awards
• STARz Employee Recognition Program and Awards
• Employee Lunch-and-Learns
• Recognition for our Veterans
• Community Giving throughout the year
• Recycling initiatives and Sustainability programs
• Wellness program clubs and challenges
• Employee team-building outings
• Numerous parties/luncheons…