Track & Trace Team Lead - Nights​/Weekends

Location: Jacksonville, FL

Job : 233

# of Openings: 1

This position is Sunday through Thursday, 3pm - 12am. The nights/weekends Track & Trace Team Lead is responsible for leading the second and third shift of the track & trace team. Working with supervisors of supporting departments, establishing and maintaining relationships with new and existing, internal and external, carriers and drivers on behalf of the company by taking personal and complete responsibility for each contact and by ensuring that all customer tracking requirements are completely met.

This position directly reports to the Director of Operations.

• Develop and train the tracking department with a uniformed method for tracking and sorting shipments in Clarity and Shipment Manager.
• Responsible for the training and productivity of the tracking team.
• Monitoring customer tracking metrics.
• Process EDI as required (key account/OEM).
• Update and maintain transportation management and operation systems.
• Proactively identify problems and swiftly implement the appropriate solutions.
• Coordinate deliveries with carriers.
• Prioritize tasks and workload to focus on issues that directly impact quality and service performance.
• Adhere to company standards on customer satisfaction, accuracy, and timeliness.
• Provide complex problem resolutions and guide others.
• Utilize specialized industry and company computer systems and procedures, reference materials/documentation and personal industry knowledge to process client shipments.
• Maintain regular, timely, and consistent attendance at work.
• Flexibility to work overtime as needed.

• AS400 experience.
• Proficient with computer and Microsoft Office applications.
• Strong interpersonal skills to effectively interact with carriers and drivers.
• Excellent problem‑solving skills with the ability to seek alternative solutions.
• Self‑directed, displays initiative and can work independently.
• Organizational and time management skills.
• Ability to multi‑task in a high‑pressure environment.
• Understands the basic concept of supply chain.
• Team player with proven ability to work under pressure.
• Self‑motivated worker that works well with little direct supervision.
• Strong attention to detail with excellent follow‑up.
• Excellent communications skills, both written and oral.
• A proven track record in service, attendance, and reliability.
• Must be fluent in English.
• High School Diploma/GED required. College degree is highly preferred.
• Supply chain, logistics or transportation industry experience is preferred.
• Some supervisory experience preferred.

• High School Diploma/GED required. College degree is highly preferred.
• Supply chain, logistics or transportation industry experience is preferred.

• Health Insurance
• Vision Insurance
• Employer provided Basic Life & AD&D
• Employer provided Long Term Disability
• Ancillary Benefits
  • Short Term Disability
  • Critical Illness
  • Pet Insurance
  • Accident
  • Hospital Indemnity
  • Legal
• Paid Time Off – Vacation and Sick
• Paid Holidays
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
• 401(k) Retirement account with a company match
• Health Savings Account (HSA)
• Onsite Gym (Free to employees)
• Employee Assistance Program (EAP)