Fleet Dispatcher, Experienced

Position Overview

As a Dispatcher with the C&S Family of Companies, you serve as the primary point of contact for a group of professional drivers (primarily Class A CDL holders). This role is responsible for dispatching loads and ensuring the drivers are set up for success by communicating special instructions for each assignment, assigning the correct equipment, and providing coordination as needed.

The dispatcher executes the day's workload and informs the correct stakeholders (internal and external) of any deviations from plan. Additionally, you play a vital role in creating a culture of safety and in prompt issue resolution—removing obstacles and informing leadership of issues raised or created by drivers or customers.

$20 per hour. Days and hours to be determined (must be flexible).

• Review routing and scheduling plan for the shift to ensure all assignments are covered.
• Dispatch routes and relay information, instructions, and messages to drivers.
• Ensure every driver has what they need to be successful for the day.
• When loads are uncovered, work with the team to develop a coverage plan and communicate accordingly.
• Utilize appropriate channels to clearly communicate information pertaining to daily transportation operations.
• Address issues such as delivery time/plan adjustments, missing product, hours of service issues, safety incidents, etc.
• Update customer portal when applicable.
• Engage with the driver workforce and help site leadership create a best-in-class work environment.
• Promptly elevate issues to management and offer solutions on how to resolve them.
• Update the dispatch system to ensure accuracy of information.
• When a driver returns, complete a debrief process: review paperwork and make system updates as needed.
• Answer phones in a professional manner - troubleshoot and anticipate needs.
• Complete daily safety observations ensuring transportation associates are using preferred work practices.
• Ensure drivers are compliant with DOT regulations regarding Hours of Service.

• High School Diploma or General Studies.
• 2–5 years of experience in a high-paced, dynamic environment; dispatching experience preferred.
• Knowledge of DOT regulations and OSHA regulations.
• Strong communication skills (written and oral), interpersonal skills, and telephone etiquette.
• Ability to multi-task.
• Bi-lingual English/Spanish preferred.
• Proficient with general computing applications.
• Experience with dispatch software and customer portal updates.
• Must be in good health and may occasionally travel (not required).

• Medical, dental, and vision insurance from day one.
• 401(k) plan with company match.
• Paid training and tuition reimbursement.
• Paid time off and holiday pay.
• Employee health and wellness program.
• Employee discounts and purchasing programs.
• Employee assistance program.
• 100 dollars towards the purchase of safety shoes.

The position is located in an office environment with a temperature range of 65 to 75 degrees Fahrenheit. Travel is not required. Shift: 2nd shift (United States of America).

C&S Wholesale Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. The Company provides affirmative action in employment for qualified individuals with a disability and protected veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.