Automotive Service Coordinator

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type:Full time Exempt/Non Exempt:

Hourly

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG)
You are organized, enjoy interacting with people, can problem-solve with ease and have a high attention-to-detail. Having a job that is exciting and allows you to help others is important to you. At AAA The Auto Club Group (ACG), you will find that you can have a fulfilling career and will be joining a company that truly cares about their members and employees.

Continue reading to see what our Automotive Service Coordinator opportunities are all about!

A day-in-the-life of an Automotive Service Coordinator As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members and / or club fleet personnel via radio, telephone or electronically. You will receive and manage calls related to emergency and / or commercial road service, utilizing a computer aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to Fleet Service or contracted personnel to determine member / customer location and when duty calls, you may also service as a back-up Driver to ensure quality service for our  this role, you will also have the opportunity to:

Monitor dispatched calls and take action to resolve and correct service or other potential problems

Handle driver/customer escalations in accordance with established procedures

Provide explanations to customers and reports / document service issues

Close service requests using company electronic dispatching system

Accept payment from members / customers, when necessary

Reconcile and resolve rudimentary payment issues and maintain related records and files

Maintain inventory of tow truck / service vehicle supplies, vehicle maintenance / repair records, and requisition replacement tools and / or equipment, when required

Ensure proper maintenance of tow trucks, service vehicles and equipment

Assist coworkers and less-tenured dispatchers, as necessary

How we reward our employees:

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

Hourly rates starting at $25.00/hr pay rate will be determined based on experience and may exceed starting rate.

Overtime earning potential at time and a half the hourly wage Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am $250 Quarterly Perfect Attendance bonus

Fully paid training

Medical, dental and vision benefits
401k with employer match

Paid parental leave and adoption assistance

Paid Time Off (PTO), company paid holidays, CEO days and floating holidays

Paid volunteer day annually

Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, rewards and much more

We are looking for candidates who:

Required Qualifications:

Education Have a high school diploma or equivalent (GED)
Possess a valid state driver’s license with minimal driving infractions / incidents

Successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)
If employed in Illinois, have a valid Illinois C-Non CDL driver’s license

Experience

Prior tow truck or other related driving experience

Knowledge and Skills Have strong interpersonal, communication and customer service skills

Can perform basic mathematical calculations including addition, subtraction, multiplication and division

Able to locate street numbers and intersections within an acceptable timeframe

Comfortable providing direction and guidance to others

Able to maintain files / records and complete activity reports

Successfully complete drug screening and DOT health screen

Operate tow truck or light service vehicle and related equipment to provide emergency road service to AAA members and other motorists

Capable of providing minor automotive repair (i.e. changing hoses, belts, etc.) during absence of assigned personnel

Lift materials weighing up to seventy-five…