Automotive Service Coordinator

Overview

It’s a great time to join AAA The Auto Club Group! Join the team committed to driving your career forward.

Job Type: Full time.
Exempt/Non Exempt: Hourly.

Job Description: You are organized, enjoy interacting with people, can problem solve with ease, and have a high attention to detail. This role offers an exciting opportunity to help others and build a fulfilling career.

As an Automotive Service Coordinator, you will dispatch calls for emergency roadside assistance to members or club fleet personnel via radio, telephone, or electronically. You will receive and manage calls related to emergency and/or commercial road service using a computer-aided call processing system. Performing geographical location spotting and map reading, you will provide detailed instructions to fleet service or contracted personnel to determine member/customer location.

When duty calls, you may also serve as a back‑up driver to ensure quality service for our members.

• Monitor dispatched calls and take action to resolve and correct service or other potential problems.
• Handle driver/customer escalations in accordance with established procedures.
• Provide explanations to customers and report/document service issues.
• Close service requests using the company electronic dispatching system.
• Accept payment from members/customers when necessary.
• Reconcile and resolve rudimentary payment issues and maintain related records and files.
• Maintain inventory of tow truck or service vehicle supplies, vehicle maintenance/repair records, and requisition replacement tools and/or equipment when required.
• Ensure proper maintenance of tow trucks, service vehicles and equipment.
• Assist coworkers and less‑tenured dispatchers as necessary.

• Hourly rates starting at $25.00/hr, with potential to exceed based on experience.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours between 5 pm and 11 pm and 10% for hours between 11 pm and 5 am.
• $250 quarterly perfect attendance bonus.
• Fully paid training.
• Medical, dental, and vision benefits.
• 401(k) with employer match.
• Paid parental leave and adoption assistance.
• Paid time off (PTO), company paid holidays, CEO days, and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program, and other professional development opportunities.
• AAA membership and membership perks, discounts, rewards, and much more.

• High school diploma or equivalent (GED).
• Valid state driver’s license with minimal driving infractions/incidents.
• Successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre‑employment and ongoing).
• If employed in Illinois, valid Illinois C‑Non CDL driver’s license.

• Prior tow truck or related driving experience.

• Strong interpersonal, communication, and customer service skills.
• Basic mathematical calculations (addition, subtraction, multiplication, division).
• Ability to locate street numbers and intersections within an acceptable timeframe.
• Comfortable providing direction and guidance to others.
• Ability to maintain files/records and complete activity reports.
• Successfully complete drug screening and DOT health screen.
• Operate tow truck or light service vehicle and related equipment to provide emergency road service.
• Capable of providing minor automotive repair during absence of assigned personnel.
• Lift materials weighing up to seventy‑five (75) pounds.
• Fluent in speaking, reading, and writing in English.
• Familiar with various types of towing equipment (safety chains, sling, J hooks, dollies, lock‑out tools, wheel‑lift equipment, roll‑back trucks, etc.).
• Willing to work irregular hours and in adverse weather conditions when required.

Works 50% of the time in a normal office environment. Frequent (50% or more) time spent in driving service vehicles and/or tow trucks to provide emergency road service to AAA members, employees, and the general public, with exposure to road hazards and temperature extremes.

ACG’s compensation philosophy is to provide a market‑competitive…