Roadside Assistance Technician​/Tow Driver

About the Role

Why Choose a Career with the AAA The Auto Club Group (ACG)? You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to pursue a career that allows you to provide for yourself and your family.

At ACG, you will find a place to call a "home away from home". The Roadside Assistance Technician role is a key part of our Emergency Roadside Assistance team, where we refer our technicians as "Everyday Heroes".

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilise GPS and maps to locate member breakdown locations.
• Service vehicles by performing tasks such as providing fuel, testing and replacing batteries, performing jump‑starts, providing lock‑out service and changing/inflating flat tires.
• Arrange for or tow a member’s vehicle when it cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On‑the‑Go Tow or battery tests and sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

• High school diploma or equivalent and a valid driver’s license.
• 21 years of age or older.
• Valid state driver’s license with minimal driving infractions.
• For Illinois employees, a valid Illinois C‑Non CDL license is required.
• Willingness to work evenings and weekends; schedules may change with seniority and productivity.
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other duties.
• Strong customer‑service skills, including effective communication with members and the ability to exceed expectations.
• Ability to lift materials weighing up to 75 pounds (75lbs).
• Successful completion of drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

• Experience servicing vehicles (providing fuel, testing and replacing batteries, jump‑starting, lock‑out service, and changing/inflating flat tires).
• Prior tow truck driver or roadside service experience.
• Ability to safely operate a wheel lift, flatbed, dolly towing equipment and a full‑size or mini service vehicle, as well as commercial driving experience.

• Hourly rates starting at $21.50 for Florida (may exceed based on experience).
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5pm and 11pm, and 10% for hours worked between 11pm and 5am.
• $1,000 sign‑on bonus, split payout at 90 and 180 days of employment (applicable only to new applicants).
• $250 quarterly perfect attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401(k) with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company‑paid holidays, CEO days and floating holiday.
• Paid volunteer day annually.
• Tuition assistance program and professional certification reimbursement program.
• AAA membership discounts, perks, rewards and more.

The Auto Club Group, and all its affiliated companies, is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. ACG is committed to providing a safe workplace; every applicant offered employment will be required to consent to a background and drug screen based on job requirements.

If you have a disability and require accommodation to complete our application process, please send an email to  indicating the accommodation needed; a member of the Talent Acquisition Team will follow up within two business days.