Transportation Specialist

Duties

Provides customer service to commercial and military shippers on technical transportation requirements, booking processes, and Integrated Book System (IBS) requirements.

Answers telephone and message queries relating to the movement of DOD cargo transiting the AOR (Area of Responsibility) and responds to all inquiries on cargo status.

Processes all required cargo documents such as manifests, cargo traffic messages, cargo outturn messages, receipt documents, and cargo outturn and shipment discrepancy reports, and maintains related records and files.

Reviews cargo outturn reports and shipment discrepancy reports to assess carrier's liability for losses/damages and recommends appropriate claim action.

Monitors and reports on import/export cargo time in terminal and identifies problems associated with aged cargo and implements corrective actions.

Serves on the Astray Freight Committee to locate and resolve astray freight shipments within the AOR (Area of Responsibility).