Warehouse Clerk

Benefits

• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources
• Bonus based on performance

** Please review the job description below and include a short 1–2 minute video telling us a little about yourself, your background, and why you’d love to join The Delivery Source team. Please email your video to st

** Applications without a video will not be considered.

The Warehouse Clerk at The Delivery Source supports the warehouse operations in handling, organizing, inspecting and managing inventory in a warehouse that receives and delivers furniture, fixtures, and home furnishings. This role includes receiving shipments, maintaining accurate data entry records, and ensuring all furniture is received in good condition. The Warehouse Clerk assists with quality control and inspection, warehouse organization, and other customer service and administrative tasks while adhering to safety and operational guidelines.

This role must have a team player attitude with experience working in a fast‑paced warehouse environment, that can multi‑task while staying focused and productive; customer service oriented, fine attention to detail, as well as experience using spreadsheet or inventory management software.

These refer to the essential tasks and responsibilities that define a job role. These duties are the core functions the employee is expected to perform regularly and are critical to the success of the position and overall business operations.

• Follow safety guidelines for lifting, moving and handling items and packages
• Maintain accurate inventory records by means of data entry and paperwork scanning in the inventory management system on a computer
• Perform paper filing, copying, and scanning of POD/BOL paperwork
• Assist to receive, unload, and label incoming shipments to ensure accuracy
• Process and inspect incoming items for damages, defects, or missing parts
• Process and inspect “write ups”, including investigation as necessary, to identify items that are received without paperwork via carriers such as Fed Ex, UPS, Amazon, USPS, DHL, RH, etc.
• For damaged items, obtain appropriate photos necessary of the damage to assist clients in initiating the claims process, notifying clients in a timely manner via e‑mail and phone
• Communicate via email and/or phone with clients, freight/shipping companies, and vendors to report received items, updated warehouse locations, damaged items, missing items, order received statuses, and to address any inquiries
• Assist with tracking received and outgoing shipments, update incoming/outgoing inventory, and ensure accurate and proper documentation
• Assist with returns and damaged product processing, documenting defects or shipping issues
• For damaged items, assist in obtaining appropriate photos necessary of the damage to assist clients in initiating the claims process, notifying clients in a timely manner via e‑mail and/or phone
• Assist in making phone calls to retrieve more information from clients, freight companies, or vendors/manufacturers (i.e. to identify sender/designer, sidemark, item description, etc.)
• In collaboration with the warehouse team, assist in addressing client customer service‑related concerns or complaints about warehouse operations through proactive problem‑solving. Escalate issues to the owners/operations managers only when the matter remains unresolved after all standard troubleshooting steps have been exhausted
• In collaboration with the warehouse team, assist in resolving inventory and receiving discrepancies by identifying solutions and coordinating with clients, freight/shipping companies, and/or vendors as necessary to ensure timely resolution
• Assist in coordinating and scheduling warehouse pickup and delivery requests with designer/client and collaborate with appropriate warehouse team member to have items pulled and staged
• Assist in handling new client inquiries
• Job responsibilities may change periodically based on the needs of the business

These are tasks and responsibilities that are not the primary focus of this role. These are to be performed as…