Idva-Field Veterans' Service Officer (Morgan

Idva-Field Veterans' Service Officer (Morgan)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome.

Date:
Jul 31, 2026

Location:

Jacksonville, IL, US, 62650 Opening Date: 07/31/2026 Closing Date: 08/14/2026 Agency:
Department of Veterans' Affairs Class

Title:

Veterans Service Officer - 47800 Skill Option:
None Bilingual Option:
None Salary:
Anticipated Starting Salary $5,127 Monthly;
Full Range $5,127 - $7,135 Monthly Job Type: Salaried Category:
Full Time County:
Morgan Number of Vacancies: 1 Bargaining Unit Code: RC028 Paraprofessional Human Services Employees, AFSCME Merit Comp Code:
This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you're looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits.

Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview:

This role supports veterans and their families by helping them understand and access the benefits and services available to them. It involves working one-on-one with individuals, guiding them through claims and answering questions in a clear and supportive way. The position also connects with community partners and represents the department at local events to share information and resources. We encourage all who are interested in supporting veterans and their families to apply!

Essential Functions:

Under direction, acts as Service Officer for the Field Services Division within the IL Department of Veterans' Affairs whilst managing the operation of a field office, with emphasis on claims and the origination of appeals. Advocates for veterans, retirees, spouses and dependents regarding applicable benefits. Serves as liaison with various county, state, and federal agencies, in establishing veterans entitlements to benefits, resources and services.

Represents the IL Department of Veterans' Affairs at various community affairs and public events, explaining the functions of the IL Department of Veterans' Affairs. Trains and/or assists in the training of newly appointed Veterans' Service Officers. Performs other duties as required or assigned within the scope of the duties enumerated above.

Minimum Qualifications:

Requires knowledge, skill, and mental development equivalent to the completion of two years college with emphasis in business administration or public administration. Requires an honorable discharge from service in the Armed Forces of the United States. The veteran must have served during a time of hostilities with a foreign country, and must meet one or more of the following conditions: (i) The veteran must have served a total of at least 6 months.

(ii) The veteran served for the duration of hostilities regardless of the length of engagement. (iii) The veteran was discharged on the basis of hardship. (iv) The veteran was released from active duty because of a service-connected disability and was discharged under honorable conditions. *(20 ILCS 2805/4) Executive…