Assistant Manager - Hardlines Departments

ASSISTANT MANAGER, HARDLINES DEPARTMENTS

Reports to:

Store Manager

Classification:
Exempt/Salaried

Assist in a first-line management role by implementing and enforcing company policies. Oversee Hardlines departments, including merchandising standards such as endcaps and display tables, while managing and maintaining store schedules.

This position reports directly to the Store Manager and supports overall store operations, including supervision of all Team Members. Ensure all Team Members are executing our Gold Standards of Operational Excellence including customer service, merchandising, staffing, training, and sales and labor goals.

• Provide outstanding customer service through friendly, prompt, and accurate assistance.
• Supervise and coordinate all store staff, identifying opportunities to improve performance and operational efficiency.
• Oversee personnel actions, including hiring, promotions, transfers, terminations, and disciplinary measures, while training and coaching both new and existing employees to consistently meet store standards.
• Assist in planning, directing and coordinating safety and loss prevention programs.
• Support financial risk analysis and oversee inventory management, implementing shrink-reduction strategies to protect company assets.
• Carry out core store functions, including email communication, operating registers, bookkeeping, scanning, using equipment (pallet jacks and tow motors), price changes, ad setup, merchandising, direct receiving, in-store pickup, and managing Outfitter utilization, product financing, and registrations.
• Collaborate with management to identify and implement strategies that improve profitability and operational efficiency.
• Prepare and submit various management reports and employee work schedules.
• Regularly review ads, circulars, and company bulletins to maintain awareness of pricing updates and ensure accurate implementation in-store.
• Complete all required online job training through the Outfitter's website and manage the learning management system by reviewing and updating training records as needed.
• Monitor inventory levels and communicate merchandise overages and shortages to the buying staff and Regional Store Director.
• Ensure the repair shop operates efficiently, resulting in a positive customer experience.
• Maintain a valid driver's license with the ability to travel via car, air, and Farm & Home Supply vehicle to various locations and all Farm & Home Supply stores for meetings, events, and training, etc.
• Demonstrate flexible availability, including evenings, weekends, and holidays.
• Minimum 45 hours/week.
• Consistent attendance for regularly scheduled work shifts is required.
• Team Members are expected to comply with all Farm & Home Supply safety policies, procedures, and applicable laws while performing their job duties and to immediately report unsafe conditions or workplace injuries.

Other duties and responsibilities that may be required to meet the needs of the business.

• Must be 21 years of age.
• Minimum of 3-5 years of retail experience.
• Demonstrated leadership skills with the ability to motivate, develop, and train store personnel with previous experience preferred.
• Strong customer service, sales, and organizational abilities.
• Positive attitude and a passion for collaborating with team members committed to growth.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. This position is active and requires standing, walking, bending, kneeling, stooping, crouching, and climbing all day. The employee must frequently lift and/or move items up to 50 pounds occasionally engaging in assisted lifting over 50 pounds, specific vision abilities required by this position include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

• Please note that this job description is not designated to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required for this position and may change at any time.

Our Full-Time Team Members have access to a comprehensive benefits package designed to support their health and financial well-being by enrolling in medical, vision, dental, and life insurance coverage, along with a 401(k)-retirement plan to help build for the future. A variety of additional supplemental benefits are also available, allowing you to tailor coverage to fit your individual needs.

Eligible for the Assistant Store Manager Bonus Program.

Team Members receive a competitive discount after the first 30 days of employment as well as several other exclusive retail perks.