Administrative Technician

Salary : $43,576.00 - $56,659.20 Annually
Location : Jacksonville, NC
Job Type: Full-Time
Job Number: March
Department: Senior Services
Opening Date: 03/04/2026
Closing Date: 3/11/2026 5:00 PM Eastern

Job Description

Performs difficult clerical work providing a variety of office assistance services to Senior Services; does related work as required. Work is performed under regular supervision of the In-Home Program Supervisor.

Our core values-Resilience, Excellence, Accountability, Customer Service, and Honesty-are the foundation of our work and the standard by which we operate. As a member of our team, you are expected to demonstrate these values in every aspect of your role. This means delivering high-quality work, taking responsibility for your actions, providing exceptional service, and maintaining integrity in all interactions. Your commitment to these principles is essential to fostering a positive workplace culture and ensuring the success of our organization and the community we serve.
Position Responsibilities

Provides general clerical, typing, copying and filing services; answering telephone calls; assisting the public and supervisor; maintaining records and files; preparing reports. (These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

• Types correspondence, memoranda, reports and other materials from rough draft, copy, notes or verbal instruction.
• Checks and reviews a variety of data for accuracy, completeness and conformance to established standards.
• Greets visitors and/or applicants and responds to a variety of questions and requests; refers to proper personnel.
• Collects and prepares data for records and reports; prepares routine reports.
• Issues various licenses and permits, notary applications, etc.
• Composes routine correspondence.
• Posts and makes entries in account books and other records.
• Makes arithmetical calculations; types purchase orders.
• Maintains official County records, records County documents ensuring all documents have been completed with necessary signatures and pertinent information.
• Performs specialized department tasks and duties as assigned.
• Submit verified service hours for billing and reimbursement purposes, ensuring accuracy and timeliness.
• Ensure strict compliance with HIPAA regulations by safeguarding protected health information (PHI) and maintaining confidentiality when handling medical records and patient data.
• Duplicates a variety of documents and materials for use by staff.
• Operates standard office, word processing and data entry equipment.
• Performs assigned functions as a Disaster Ready Team (DRT) member.
• Performs related tasks as required.

Qualifications
Thorough knowledge of social, economic and health problems; general knowledge of social institutions and the methods of the helping process; general knowledge of individual and group behavior; ability to identify social problems and needs and to assess the ability of senior citizens to utilize services in problem solving; ability to plan and organize work; and to understand and interpret laws, policies and regulations;

ability to solve problems within scope of responsibility; ability to establish and maintain effective working relationships with clients, associates, other professional and technical staff, social agencies and the general public; ability to prepare reports and maintain records. Adhere to acceptable documentation standards for HCCBG, FCSP, and ADC programs to ensure records remain audit-ready and compliant with state and AAA requirements.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education, Experience, and Special Requirements

Any combination of education and experience equivalent to graduation from high school and considerable experience in office assistance…