Warranty Coordinator - Construction

Warranty Coordinator - Construction
Horizons East LLC

Jacksonville, NC | Full-Time | $26.00 to $29.00/hour

Horizons East is a locally owned home builder serving Jacksonville and surrounding counties. We build with integrity, clear communication, and a commitment to quality-values our team and community can count on.

We are hiring a Warranty Coordinator to oversee residential warranty services across the Onslow, Carteret, and Pender County markets and surrounding areas. This role is responsible for managing pre-closing home demonstrations, homeowner orientations, warranty follow-ups, repair coordination, and post-construction service requests.

• Conduct pre-closing home demonstrations with homeowners or agents and the Construction Superintendent
• Complete homeowner orientations at or around closing
• Manage rollover repairs and complete 90-day follow-ups
• Send closing day and 1-year follow-up emails to homeowners
• Oversee the warranty process from request intake through completion
• Visit homes to review warranty concerns and create clear scopes of work for subcontractors
• Complete minor warranty and punch-list repairs when appropriate
• Coordinate qualified subcontractors for larger or specialized repairs
• Maintain timely, professional communication with homeowners, subcontractors, trade partners, and team members
• Handle 1-year warranty walkthroughs with homeowners
• Review warranty-covered items in accordance with the warranty manual
• Ensure identified warranty issues are addressed promptly and thoroughly
• Handle non-emergency warranty items during regular business hours
• Serve as the primary after-hours contact for emergency warranty issues
• Coordinate emergency warranty responses with homeowners and trade partners
• Update warranty items, project notes, schedules, and communication in company systems
• Represent Horizons East professionally while working in occupied homes and active jobsite environments
• Support the team with hands–on repairs and warranty needs as required

• 2+ years of residential or commercial construction experience preferred
• Knowledge of one or more building trades, such as carpentry, electrical, plumbing, or related trades
• Ability to read and interpret plans, specifications, warranty manuals, and construction documents
• Strong understanding of technical construction details and repair coordination
• Excellent organizational, interpersonal, and communication skills
• Ability to maintain accurate and timely updates in the company’s project management platform
• Ability to manage multiple priorities, deadlines, homeowners, and warranty items
• Ability to work proactively and independently with minimal supervision
• Resourceful, dependable, detail–oriented, energetic, and flexible
• Comfortable completing minor repairs and being hands–on when needed
• Professional, customer–focused approach when working with homeowners, agents, subcontractors, and team members
• Ability to commute to Jacksonville, NC and travel to multiple jobsite locations
• Valid driver’s license and clean driving record required

• $26.00 to $29.00 per hour, depending on experience
• Guaranteed minimum of 40 hours per week
• Full–time, in‑person position
• Company truck
• Company phone and laptop
• Health insurance
• Dental insurance
• Health savings account
• 401(k)
• Paid time off
• Paid holidays
• Education Assistance Program
• Home Purchase Discount Program

• Monday to Thursday: 8:00 AM to 5:00 PM
• Friday: 8:00 AM to 2:00 PM
• Up to one hour unpaid lunch Monday through Thursday
• Guaranteed minimum of 40 hours per week
• Must be available by phone outside regular business hours for emergency warranty situations
• Responsible for responding to and coordinating after-hours emergency warranty calls, including evenings, weekends, and holidays
• Flexible schedule required to accommodate emergency warranty needs

• Be part of a small, forward–thinking homebuilding team
• See your drawings directly influence real homes and job sites
• Work in a culture built on ownership, quality, and continuous improvement
• Opportunity to grow your drafting skills within a residential construction environment