Customer Service Assistant 6245
Listed on 2026-09-11
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Spanish Customer Service
Help Greensboro Get Where It's Going:
Customer Service Assistant Compensation and Benefits:
Estimated Hiring Salary Range: $41,600 - $43,922 Full Salary Range: $41,600 - $59,734
Salary is commensurate with qualifications and experience.
Benefits:We offer an outstanding benefits package that supports your well-being.
Learn more Here
Work Schedule Initial TrainingSchedule:
Monday - Friday | 8:00 a.m.
- 5:00 p.m.
Work Schedule:
Sunday, Monday, Thursday, Friday & Saturday | 11:30 a.m.
- 8:30 p.m.
Tuesday & Wednesday
Weekend Hours of Operation:Saturday & Sunday | 8:30 a.m.
- 5:30 p.m.
This position requires flexibility and adaptability to changes in the work schedule. Greensboro Transit Agency services operate beyond traditional City office hours, employees may be required to work weekends and/or days when City offices are closed while transit services remain in operation
. Candidates must be able to adapt to changing operational needs while maintaining excellent customer service.
Customer Service Assistant
Be the welcoming face of Greensboro Transit Agency and help connect residents to the people, places, and opportunities that matter most.
Connect People to Places. Provide Exceptional Service. Make a Difference.The Greensboro Transit Agency (GTA) is seeking a dependable, customer-focused Customer Service Assistant to serve as a front-line representative for the agency. Every day, GTA helps residents get to work, school, medical appointments, shopping, community services, and other important destinations. As a Customer Service Assistant,
you will play a direct role in helping people navigate the transit system and access the opportunities Greensboro has to offer.
This is more than a customer service position. It is an opportunity to make a difference through face-to-face service, problem-solving, communication, and accurate transaction processing
.
If you enjoy working with people, solving problems, managing multiple priorities, and providing helpful information in a fast-paced environment, we want to hear from you.
Why You’ll Love Working With UsYour Service Helps Keep Greensboro Moving.As a Customer Service Assistant, you will:
- Make a Difference Every Day – Help residents access transportation and connect to essential services and opportunities.
- Be the Face of GTA – Provide welcoming, professional, and helpful service to customers in person and by telephone.
- Build Valuable Skills – Develop experience in customer service, public communication, fare administration, technology, and transit operations.
- Serve a Diverse Community – Interact with customers from a variety of backgrounds, experiences, and needs.
- Solve Problems – Help customers navigate transit services and identify appropriate resources.
- Work as Part of a Team – Collaborate with GTA staff and community service partners.
- Grow Your Career – Build a foundation for advancement within transit, customer service, public service, and administrative operations.
As a Customer Service Assistant
, you will provide front-line customer service and administrative support for Greensboro Transit Agency operations. You will interact directly with members of the public, process transit fare payments, provide basic trip-planning assistance, answer customer questions, and help ensure customers receive accurate and timely information.
- Accepting and processing transit fare payments presented in person through the GTA UMO fare payment system
. - Providing face-to-face customer service and assistance to transit customers.
- Providing provisional trip-planning assistance and general guidance regarding GTA services.
- Answering and directing telephone calls received through the GTA main…
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