Eligibility Specialist ; DCR-ESD

Follow your calling, Find your career!!

Hiring Range: $20.00 - $28.24 per hour. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Mecklenburg County Department of Community Resources strives to strengthen families and communities through a safety-net of services, collaborations, and hope. Our vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients.

Perform customer service activities for social services programs including Food and Nutrition Services (FNS), Adult Medicaid (AMED), & Family and Children’s Medicaid (FCM). This position, under direct supervision, provides intake services, determines eligibility, processes applications, and makes referrals; and interacts face to face with new and existing customers to provide and process information in response to inquiries, concerns, and requests.

For more information, please visit the State and County program sites below:

State Information site: FCM - FNS - AMED

State Policy Manual: FCM - FNS - AMED

County Resource site: FCM - FNS - AMED

Assessment:
The Eligibility Specialist Assessment will be sent to the applicant’s email address if chosen to move forward in the hiring process. Applicants must be able to pass the required Eligibility Specialist Assessment with a score of 80% or higher. If you earn a score of 80% or more, then you have passed the assessment and will be notified if you are selected for a panel interview.

Applicants that score below a score of 80% or higher will have to reapply to the next posting and retake the assessment.

This position requires that you undergo a structured training program in which performance expectations must be met. By accepting this position, you acknowledge that you understand there are two primary phases of performance measurement that must be met. Phase One is an open book, open note, exam that must receive a passing score of at least 84%. You will be allowed one re-test if this expectation is not met initially.

Phase Two is that you must continuously meet the reasonable minimum quality and training mentoring expectations set and measured on a bi-weekly cadence. An employee who does not successfully pass either Phase 1 or Phase 2 of the performance-based training and assessment program may be dismissed from their employment.

The Catherine M. Wilson Center at 301 Billingsley Rd, Charlotte NC 28211. Primary

Work Schedule:

Monday – Friday, 8:00 am to 5:00 pm (This is an in-office position, telework is not available).

• Assist call center or walk-in contacts, interview customers, gather information, and input data into appropriate systems.
• Verify customer’s information through paper documentation, on-line search and phone calls and determines program eligibility
• Process applications for single program basic benefits
• Respond to client and public inquiries regarding services available, documentation requirements, other community resource options, and on-going program and benefit status and customer record changes
• Perform data entry and maintains system files and databases on clients, providers, and…